Front Office Supervisor at Accor – Apply Now!

Join a World-Class Hospitality Brand

Accor is more than a global hospitality leader—we are a vibrant community where individuality is celebrated, growth is encouraged, and possibilities are limitless. As part of the luxurious Fairmont Hotels & Resorts brand, Cape Grace Hotel in Cape Town offers a career-defining opportunity for a passionate Front Office Supervisor.

If you thrive in delivering high-end guest experiences, have a talent for team leadership, and excel in dynamic environments, this is your chance to be part of a legacy of excellence.

Your Key Responsibilities

As Front Office Supervisor, you’ll ensure seamless front office operations and deliver exceptional service that exceeds guest expectations. You will also help foster a motivated and effective team by identifying training needs and creating development plans.

Guest Experience Leadership:

• Deliver outstanding service aligned with Leading Hotels of the World and Fairmont standards.

• Drive guest satisfaction, upselling, loyalty membership promotion (ALL Programme), and personalized service.

• Conduct regular assessments to monitor and improve guest feedback and team performance.

Team & Operations Oversight:

• Oversee daily Front Office activities, staff scheduling, and handover processes.

• Allocate group arrivals and ensure personalized service from reception to room.

• Maintain communication between Front Office and departments such as Housekeeping, Maintenance, and Food & Beverage.

• Ensure efficient shift management and staff coverage during absences.

• Lead training for new team members, including regular LQA assessments and feedback.

Administration & Planning:

• Coordinate room allocations for individuals and groups.

• Monitor inventories, including office supplies and gifts.

• Manage budgets for staff transport and gifting in collaboration with management.

• Organize operational planning around events like the Two Oceans Marathon and the Festive Season.

Financial & Performance Goals:

• Support the achievement of upselling targets and contribute to budget planning.

• Promote the use of hotel amenities and services to enhance guest experiences and drive revenue.

• Monitor and manage the loyalty programme goals across your team.

Required Qualifications and Skills

• 2+ years of experience in a Front Office Supervisory role (hospitality industry preferred).

• Hospitality qualification (Diploma or Degree) is an asset.

• Proficient in Opera Cloud and Microsoft Office Suite.

• Strong communication in English (additional languages advantageous).

• Effective interpersonal skills with a natural ability to coach, lead, and motivate.

• Flexible, solution-oriented, and capable of performing under pressure.

Why Join Accor?

At Accor, diversity, inclusion, and sustainability are not just values—they are our way of doing business. We welcome individuals from all walks of life and provide equal opportunities for growth. As a member of our team, you’ll enjoy:

• Career development across continents

• Industry-leading training

• Global recognition and rewards

• A collaborative, ethical, and respectful workplace culture

Do what you love. Care for the world. Dare to challenge the status quo.
#BELIMITLESS

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CV Tips for Front Office Supervisor Roles:

✅ Highlight leadership experience – Emphasize how you’ve led teams or handled responsibilities in high-pressure hospitality settings.
✅ Showcase guest service success – Mention specific achievements like improved guest satisfaction scores or successful conflict resolutions.
✅ Include technical skills – Add software experience, such as Opera Cloud, MS Office, or property management systems.
✅ Demonstrate flexibility – Hospitality requires adaptability, so include examples of shift work, multitasking, or covering multiple roles.
✅ Use hospitality language – Terms like “guest experience”, “upselling”, “LQA”, and “Front Office operations” will resonate with recruiters.

🌐 Company Website:
https://group.accor.com