Frontline Consultant at Value Logistics | Apply now!

📍 Location: Elandsfontein, Isando, Johannesburg, Gauteng
🕒 Job Type: Full-Time
🏭 Industry: Logistics & Customer Service

Website: http://www.value.co.za

🌟 Purpose of the Role

The Frontline Consultant is the first point of contact for visitors and callers, delivering a professional, welcoming, and efficient front-of-house experience at Value Logistics. This role ensures smooth communication, accurate message handling, and exceptional service to both internal and external stakeholders.

📋 Key Responsibilities

📞 Operational

• Answer incoming calls efficiently and professionally.

• Engage with callers to understand their needs and direct them correctly.

• Take accurate messages if the contact person is unavailable.

• Welcome visitors, manage sign-in procedures, and direct them appropriately.

• Keep updated with company structure, contacts, and front desk procedures.

• Maintain up-to-date visitor spreadsheets and cleaner registers.

• Ensure branch and global contact lists are accurate and updated.

• Read and respond to internal communications promptly.

• Maintain professional appearance and workspace.

👥 Customer Interaction

• Exceed customer expectations and satisfaction standards.

• Handle difficult callers with patience and professionalism.

• Build strong relationships with internal departments.

• Provide accurate information about company products, policies, and processes.

🗂 Administrative Duties

• Maintain accurate filing systems for future reference.

• Keep health & safety and housekeeping standards at optimal levels.

• Ensure no negligence or avoidance in handling calls or visitor queries.

🎓 Minimum Requirements

• Grade 12 (Matric)

• 1–2 years of experience in a customer service frontline environment

• Fluent in English, Afrikaans, and an additional vernacular language (advantage)

• Clean credit and criminal record

• Proven track record in delivering high levels of customer satisfaction

🛠 Skills & Attributes

• Excellent verbal communication and telephone etiquette

• Strong listening skills and attention to detail

• Proficiency in Microsoft Office and computer navigation

• Organisational and administrative efficiency

• Ability to remain calm and professional under pressure

💡 CV Tips for Frontline Consultant Applicants

1. Highlight call-handling experience – mention switchboard or high-volume call work.

2. Showcase customer service wins – list examples of compliments or recognition received.

3. Detail admin skills – visitor log maintenance, scheduling, and contact list management.

4. Add languages spoken – especially if you have proficiency in more than two languages.

5. Mention IT skills – Microsoft Office, email systems, CRM tools.

6. Include examples of professionalism – times you resolved a conflict or improved reception efficiency.

🚀 Why Join Value Logistics?

Value Logistics is a leading logistics provider in South Africa, renowned for its commitment to service excellence and operational efficiency. As a Frontline Consultant, you will be at the heart of our customer engagement, ensuring first impressions reflect our high standards and professionalism.

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