Graduate Technical Support Specialist Intern – Apply now!

Job Details

💼 Job Title: Graduate Technical Support Specialist
🏢 Company: 1Nebula
📍 Location: Cape Town, Western Cape, South Africa
🏠 Work Model: On-site
📄 Employment Type: Fixed-Term Internship (12 Months)
🎓 Experience Level: Entry-level / Graduate

Company Overview

1Nebula is a next-generation SaaS technology business specialising in cloud and technology expense management. The company supports organisations in optimising technology costs, improving operational efficiency, and accelerating their cloud journeys through innovative tools and data-driven insights.

With team members located across South Africa, 1Nebula fosters a diverse, collaborative, and forward-thinking culture. Employees, known as N48Xers, are encouraged to challenge conventions, think creatively, and continuously seek smarter ways of delivering value to clients.

Job Overview

This Graduate Technical Support Specialist role is a 12-month fixed-term internship based in Cape Town. The position is ideal for recent graduates seeking hands-on experience in telecommunications, IT service delivery, and SaaS client support.

The role focuses on providing high-quality technical and operational support to 1Nebula clients, ensuring service requests and incidents are resolved efficiently, professionally, and in line with client expectations. Graduates will gain exposure to real-world telecoms infrastructure, vendor management, service improvement initiatives, and product development activities.

Key Responsibilities

• Manage incidents and service requests through investigation, resolution, and escalation
• Perform change control activities where required
• Communicate system failures and incidents to IT management forums
• Provide technical input during operational, project, and client meetings
• Compile reports and operational documentation as required by clients
• Support system programming and configuration tasks
• Manage and test video and teleconferencing systems regularly
• Advise clients on bandwidth and telecommunications infrastructure requirements
• Meet all project timelines agreed with clients and internal teams
• Contribute to telecoms knowledge sharing and training initiatives
• Actively develop technical knowledge through research and continuous learning
• Convert client requirements into telecoms and product requirements
• Support feasibility studies for new products and services
• Provide input into telecoms system design and architecture
• Identify and recommend system improvements to drive cost savings and added value
• Liaise with service providers and manage vendor relationships
• Analyse vendor performance statistics and recommend improvements
• Maintain accurate asset and site data registers

Qualifications

Education

• Relevant tertiary degree in Information Technology, Telecommunications, or a related field
• ICT certification in telecommunications technologies

Experience

• Graduate or entry-level candidates encouraged to apply
• Exposure to telecoms, IT support, or service delivery environments is advantageous

Skills

• CISCO certifications (essential)
• CCNA – Basic Cisco Networking (WAN & LAN)
• CCNP
• Cisco VoIP
• PABX systems
• Video conferencing technologies
• Basic understanding of cloud services
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Strong analytical and problem-solving skills
• Professional communication and stakeholder engagement abilities

Internship Tips

• Clearly list your CISCO certifications and technical competencies
• Highlight any internships, labs, or academic projects related to telecoms or IT
• Emphasise problem-solving, attention to detail, and client-facing experience
• Include examples of teamwork, reporting, or system support exposure

Benefits of Joining 1Nebula

• 20 annual leave days plus a quarterly mulligan day (4 extra days per year)
• Access to wellbeing programmes and employee support services
• Paid Microsoft courses and professional certifications
• Training allowance every two years for non-work-related skills or hobbies
• Exposure to enterprise-level telecoms and SaaS environments
• Supportive graduate-friendly culture focused on growth and learning
• Participation in culture and social responsibility initiatives

Company Policy

1Nebula is an equal opportunity employer committed to fair, ethical, and inclusive recruitment practices. All applications are evaluated based on merit, skills, and alignment with company values. Personal information submitted during the application process is handled in accordance with data protection regulations and will be securely deleted if the application is unsuccessful.