Guest Experience Expert at Marriott – Apply Now!

🔍 About the Role

Become part of one of the most dynamic hospitality teams in Africa! At Protea Hotel Fire & Ice! by Marriott®, we are seeking a Guest Experience Expert / Night Auditor Reliever to ensure our guests enjoy a personalized, seamless, and unforgettable experience from check-in to check-out.

This isn’t just a front-desk job — it’s your chance to be the friendly face, helpful guide, and positive energy that creates lasting impressions. You’ll take initiative to support both guests and your team, resolving issues before they arise, and making every interaction count.

🌟 Key Responsibilities

✅ Greet guests warmly with a smile, eye contact, and by name when possible
✅ Address guest requests professionally, quickly, and positively
✅ Handle check-in/check-out processes efficiently and accurately
✅ Ensure all documentation and reports are complete and accurate
✅ Answer calls and emails professionally, transferring or escalating as needed
✅ Secure guest information and follow confidentiality protocols
✅ Promote local attractions and experiences to enhance guest stays
✅ Process financial transactions, manage petty cash and night audits

🧠 What You’ll Need

🎓 Education: High School Diploma or GED
🧳 Experience: 1+ year in a guest service or front office role preferred
📞 Excellent communication and telephone etiquette
💻 Proficiency in Microsoft Office and property management systems
🙌 Strong teamwork and interpersonal skills
🧩 Attention to detail, multitasking, and time management

💡 Core Competencies

• ✔️ Customer Service Orientation

• ✔️ Decision Making

• ✔️ Communication & Listening

• ✔️ Positive Attitude & Integrity

• ✔️ Adaptability & Stress Tolerance

🌍 Why Work for Marriott – Protea Hotels?

🌟 Join the coolest hotel brand in South Africa, part of the Marriott International global family.
🌟 Work in a people-first culture with opportunities to grow, connect globally, and do your best work.
🌟 Be part of a diverse and inclusive team that celebrates innovation, service, and excellence.

🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/

📝 TIPS for CV Related to This Role:

• ✅ Highlight your hospitality/customer service experience — even if it’s retail or call centre work. Focus on how you helped people.

• ✅ Use metrics like “Assisted 50+ guests daily” or “Reduced check-in time by 20%.”

• ✅ Emphasize communication skills and the ability to remain calm under pressure.

• ✅ Mention familiarity with hotel systems or administrative tools like Microsoft Office.

• ✅ Use a clean, professional format and keep your CV concise and easy to scan.

🌐 Company Website: https://www.marriott.com