Marriott International
Protea Hotel Knysna Quays, a prestigious member of Marriott International, is looking for a Guest Experience Expert who thrives in a fast-paced and dynamic environment. If you have a passion for delivering exceptional service and creating memorable experiences for guests, we want to hear from you!
In this role, you will have the opportunity to directly contribute to the overall guest experience, guiding them from check-in to check-out and ensuring every moment spent at our hotel is extraordinary. You’ll become an integral part of the guest’s journey and work within a supportive and dynamic team that shares the same commitment to outstanding hospitality.
Key Responsibilities
As a Guest Experience Expert, your role includes a wide variety of tasks designed to enhance guest satisfaction:
🛎️ Guest Service Excellence
🔹 Welcome guests and assist with check-in and check-out procedures.
🔹 Address guest requests and concerns promptly and effectively, ensuring each guest feels valued.
🔹 Share local insights and guide guests through the amenities and attractions in the area.
💼 Operational Duties
🔹 Ensure all operational needs are met, including managing requests, completing necessary reports, and ensuring that the guest experience runs smoothly from start to finish.
🔹 Maintain a clean and professional appearance and ensure a safe work environment at all times.
🛠️ Problem Resolution
🔹 Take proactive steps to resolve issues that may arise during the guest’s stay.
🔹 Collaborate with team members to improve the guest experience and enhance service delivery.
💬 Communication and Professionalism
🔹 Maintain professional communication with guests and staff at all times.
🔹 Uphold the company’s policies and procedures, ensuring confidentiality and protection of company assets.
🚶 Physical Tasks
🔹 Be ready to move around the hotel (standing, sitting, or walking for long periods).
🔹 Be able to lift and carry objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
🎓 Education:
🔹 A high school diploma or G.E.D. equivalent is required.
💼 Related Work Experience:
🔹 While no related work experience is required, a passion for hospitality and service excellence is essential.
🔑 Licenses or Certifications:
🔹 None required for this role.
Why Join Protea Hotels by Marriott?
Protea Hotels by Marriott® is the leading hospitality brand in Africa, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania, and Uganda. As part of the Marriott International portfolio, we are committed to delivering outstanding guest experiences while creating a supportive and inclusive environment for our employees.
💼 Why work with us?
🔹 Be part of a global brand with career advancement opportunities across Africa and worldwide.
🔹 Dynamic work environment that promotes teamwork, development, and personal growth.
🔹 Work with a passionate team committed to excellence in hospitality and guest service.
🔹 Enjoy benefits and growth opportunities that come with being part of one of the largest and most respected hospitality companies in the world.
How to Apply
If you’re ready to be part of the team that makes Protea Hotel Knysna Quays the go-to destination for unforgettable guest experiences, apply now! Take the next step in your career and join an amazing global team committed to excellence.
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TIPS for CV Related to this Post
To make your CV stand out when applying for the Guest Experience Expert role at Protea Hotel Knysna Quays, consider these tips:
✔️ Highlight Customer Service Skills: Emphasize any experience you have in providing excellent customer service or dealing with guest needs. Even if you haven’t worked in a hotel, any customer-facing experience is valuable.
✔️ Communication is Key: Show that you have strong communication skills, especially the ability to address customer concerns professionally and promptly. Good communication is essential for success in this role.
✔️ Problem Solving and Proactiveness: Mention examples where you’ve resolved issues or gone above and beyond to make someone’s experience more enjoyable. Being proactive is an important trait.
✔️ Teamwork: Highlight your ability to work as part of a team, especially in a service-oriented environment. Working in hospitality requires collaboration, so demonstrating this is key.
✔️ Flexibility and Physical Endurance: If you have any experience where you’ve been required to be on your feet for long periods or manage physical tasks, be sure to include that information.
✔️ Professionalism: Ensure your CV reflects your ability to maintain a professional demeanor in a customer-facing environment.
Good luck with your application!
