Job Details

📌 Job Title: Guest Relations Agent – The Cape Town EDITION Hotel (Pre-opening)
🏢 Company: The Cape Town EDITION
📍 Location: Cape Town, Western Cape, South Africa
🕒 Employment Type: Full-Time
🏨 Career Area: Rooms & Guest Services Operations
🆔 Job ID: 26056512
🏢 Workplace Type: On-site

Company Overview

The Cape Town EDITION forms part of the globally recognised EDITION Hotels brand, created through a partnership between boutique hotel visionary Ian Schrager and Marriott International. EDITION Hotels combine luxury hospitality, innovative design, and personalised guest experiences to create sophisticated and modern hotel environments.

As part of Marriott International’s global portfolio, The Cape Town EDITION offers employees the opportunity to grow within an internationally respected hospitality group known for service excellence, diversity, and professional development.

Job Overview

The Cape Town EDITION is seeking a Guest Relations Agent to join its pre-opening hospitality team in Cape Town. The successful candidate will play a key role in delivering exceptional guest experiences by assisting visitors with enquiries, resolving concerns, coordinating guest requests, and ensuring high service standards throughout the guest journey.

This role is ideal for hospitality professionals who are passionate about customer service, luxury hospitality, and creating memorable guest experiences in a fast-paced hotel environment.

Key Responsibilities

• Welcome guests professionally and provide exceptional customer service
• Assist guests with directions, hotel amenities, services, and local attractions
• Respond promptly to guest enquiries, requests, and concerns
• Coordinate with departments such as Housekeeping, Front Desk, Engineering, and Security
• Handle VIP arrivals and assist with guest amenities and special requests
• Maintain accurate records of guest messages and communications
• Follow up with guests to ensure issues are resolved satisfactorily
• Maintain professionalism, confidentiality, and brand standards at all times
• Answer telephone calls using proper hospitality etiquette
• Promote teamwork and support colleagues across departments
• Ensure compliance with quality assurance and safety standards
• Assist in maintaining a welcoming and positive hotel atmosphere
• Handle sensitive guest matters with tact, discretion, and professionalism
• Support operational efficiency and guest satisfaction initiatives

Qualifications

Education

• Matric certificate required

Experience

• Minimum of 1 year work-related hospitality or customer service experience required

Skills

• Strong customer service orientation
• Excellent verbal and written English communication skills
• Professional telephone etiquette
• Active listening and interpersonal skills
• Ability to multitask and manage time effectively
• Strong organisational and attention-to-detail skills
• Teamwork and collaboration abilities
• Adaptability and flexibility in a luxury hospitality environment
• Positive attitude and professional presentation
• Ability to work under pressure in guest-facing environments

CV Tips

• Highlight hospitality, hotel, or guest service experience clearly
• Include customer service achievements and guest interaction experience
• Mention communication and telephone etiquette skills
• Showcase problem-solving and conflict-resolution abilities
• Include experience working in hotels, restaurants, or luxury service environments
• Keep your CV professional, polished, and hospitality-focused
• Emphasise teamwork, adaptability, and attention to detail

Benefits of Joining the Company

• Opportunity to work in a luxury pre-opening hotel environment
• Exposure to Marriott International’s global hospitality standards
• Career growth within an internationally recognised hotel group
• Inclusive and diverse workplace culture
• Professional development opportunities in luxury hospitality
• Dynamic and guest-focused working environment
• Opportunity to work alongside experienced hospitality professionals
• Exposure to world-class guest service operations

Company Policy

The Cape Town EDITION and Marriott International are committed to equal opportunity employment and maintaining a diverse and inclusive workplace. Employment decisions are made based on qualifications, experience, and performance without discrimination.

Employees are expected to uphold professional hospitality standards, maintain guest confidentiality, and contribute positively to teamwork and service excellence. Marriott International also maintains a strict no-fees recruitment policy and does not request payment from applicants during the hiring process.