Head: IT Support at Stellenbosch University – Apply Now!

Full-time

Stellenbosch, Western Cape, South Africa

Shape the Future of IT in a World-Class Academic Environment

Stellenbosch University’s Faculty of Medicine and Health Sciences is seeking a dynamic, highly skilled, and innovative professional to take on the role of Head: IT Support at our Tygerberg Campus. This exciting opportunity is ideal for someone who thrives in a leadership role and is passionate about driving operational excellence and ICT innovation.

As the Head: IT Support, you will oversee ICT operations, lead a skilled team of support technicians, and play a strategic role in enhancing technology-driven solutions within one of South Africa’s leading academic institutions.

Key Responsibilities

🔹 Leadership & Team Management

  • Lead, mentor, and manage the ICT support team.

  • Allocate tasks, troubleshoot advanced issues, and ensure timely resolutions.

  • Drive staff performance, conduct evaluations, and facilitate professional development.

🔹 Project Management

  • Oversee ICT-related projects from initiation to delivery.

  • Manage timelines, resources, and budgets while ensuring optimal execution.

  • Collaborate across faculties to meet strategic project outcomes.

🔹 ICT Operations Oversight

  • Ensure the performance, security, and reliability of IT infrastructure.

  • Lead technical support initiatives and maintenance of IT systems.

  • Coordinate vendor partnerships for equipment procurement and maintenance.

🔹 Business Process & Strategy

  • Analyse business processes to identify IT improvement opportunities.

  • Lead system and process upgrades to drive efficiency.

  • Deliver impactful user-focused ICT solutions.

🔹 Stakeholder Engagement

  • Liaise with academic and administrative stakeholders to understand ICT needs.

  • Drive collaboration between departments and provide regular status updates on IT projects.

🔹 User Support

  • Manage IT helpdesk and end-user support services.

  • Monitor and improve user satisfaction through prompt issue resolution and training.

Minimum Requirements

  • Bachelor’s degree in Information Technology or equivalent certification with recognition of prior learning.

  • Up to 3 years of experience in a similar IT leadership or operational role.

  • Proficient understanding of IT infrastructure, systems management, and support services.

Preferred Certifications (Highly Advantageous)

  • ITIL, COBIT, TOGAF, or Prince II (Project/IT Governance).

  • Microsoft certifications.

  • SQL and Azure Cloud certification.

  • Linux certification (e.g., Server or Intro level).

What We’re Looking For

  • A solution-driven individual with strong leadership, communication, and problem-solving skills.

  • A strategic thinker who can bridge technical knowledge with business objectives.

  • Someone who thrives in a high-performance academic environment and can adapt to rapidly evolving tech landscapes.

Why Join Stellenbosch University?

  • Be part of a prestigious institution committed to innovation, academic excellence, and service to society.

  • Access to professional growth opportunities within a diverse and inclusive culture.

  • Work on meaningful projects that directly support healthcare, research, and student success.

How to Apply

Apply online via the Stellenbosch University careers portal:
👉 https://www.sun.ac.za/english/careers
Search for reference TGB11/136/0625 and click “Apply Now.”

Enquiries

  • Role-related enquiries: Mr Eben Mouton
    📞 021 938 9437 | ✉️ ebenm@sun.ac.za

  • HR / Application queries:
    📞 021 808 2753 (Stellenbosch) / 021 938 9636 (Tygerberg)
    ✉️ sun-e-hr@sun.ac.za

Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

✅ TIPS for a Winning CV – IT Leadership Roles

  • Showcase Leadership: Highlight team sizes you’ve managed, systems you’ve overseen, and strategic projects you’ve led.

  • Certifications Matter: Clearly list certifications like ITIL, Microsoft, SQL, or Linux.

  • Highlight Achievements: Quantify improvements (e.g., system uptime, response time, user satisfaction).

  • Technical & Strategic Blend: Emphasize your ability to combine tech skills with business outcomes.

  • Tailor for Stellenbosch: Align your language and examples with the higher education or healthcare ICT environment.

  • Professional Layout: Use clear headings, bullet points, and avoid clutter. Keep it concise and results-driven.

🔗 Company Website:
https://www.sun.ac.za

To apply for this job please visit sun-e-hr.sun.ac.za.