Head of Customer Care & Transport at Givaudan – Apply Now!

At Givaudan, we craft experiences that enrich lives—from flavour innovations to wellness and beauty solutions. With over 16,000 employees globally, we champion creativity, collaboration, and purpose. Now, we’re looking for a Head of Customer Care & Transport to lead transformative logistics operations across South Asia, the Middle East, and Africa (SAMEA).

🚀 Your Role as Head of Customer Care & Transport:

In this strategic leadership role, you will oversee end-to-end regional transportation and customer service operations. Reporting to the Head of Supply Chain (SAMEA), your mission will be to ensure seamless, cost-effective, and customer-focused logistics and transport execution.

🌟 Key Responsibilities:

Operational Excellence & Execution:

• Lead implementation of key transport improvement projects and roadmaps.

• Drive on-time delivery enhancements and cost-efficiency initiatives.

• Standardize and harmonize logistics processes and adopt best practices.

• Conduct root cause analyses using Lean and PDCA methodologies.

• Monitor and analyze performance KPIs.

• Collaborate with 3PL, 4PL, warehousing, and internal transport teams.

Project & Change Management:

• Oversee global and regional transport projects including Alliance Programme and RDC initiatives.

• Integrate newly acquired companies and ensure smooth operational transitions.

• Champion communication, training, and change enablement efforts.

Customer Care Leadership:

• Support and elevate local customer care functions using global benchmarks.

• Manage high-priority escalations, complaints, and critical service issues.

• Collaborate with Sales, Trade Affairs, and Supply Chain to drive customer satisfaction.

• Provide regional coordination to meet SAMEA sales and service targets.

Strategic Expertise:

• Influence transport network designs, including LSP selection.

• Monitor market shifts and evolve logistics strategy accordingly.

• Support the integration and sustainability of operational changes.

🎓 What You’ll Bring:

• Bachelor’s degree in Logistics, Supply Chain, or related field.

• 8+ years of progressive experience in logistics, customer care, and supply chain within international environments.

• In-depth understanding of SAMEA transport, trade, and customs processes.

• Strong knowledge of Incoterms and international shipping practices.

• Excellent project/change management capabilities.

• Fluent in English (written and verbal).

• Ability to travel across the SAMEA region as required.

💼 What’s In It for You?

• A supportive, innovative, and inclusive global work environment.

• Continuous learning and professional development programs.

• Competitive salary and benefits including:

  • Performance bonuses

  • Retirement contributions

  • Health insurance coverage

🌐 Work Location:

This role offers flexible location options across Givaudan’s operations in:

• Tulisa Park, Johannesburg – South Africa

• 6th October City – Egypt

• Ranjangaon, Pune – India

Be the driving force behind customer delight and transport innovation across SAMEA. Join Givaudan – where every essence of you enriches our world.

🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/

📄 CV Tips for Head of Customer Care & Transport Applications:

1. Highlight Logistics Strategy: Detail your experience with transport frameworks, route optimization, and carrier negotiations.

2. Quantify Achievements: Include metrics such as % reduction in transport costs or improvement in delivery times.

3. Project Management: Showcase any projects you led—especially integrations or ERP rollouts.

4. People Leadership: Demonstrate your ability to lead cross-functional teams across regions.

5. Tech Tools: List platforms like SAP, Oracle SCM, or TMS you’ve worked with.

6. Include Soft Skills: Collaboration, stakeholder management, and adaptability across cultures are crucial.

🔗 Company Website: https://www.givaudan.com