Helpdesk Agent Jop Opportunity – Apply Now!

Introduction

At Capitec Bank, we’re seeking energetic, self-motivated individuals who share our passion for service in the banking industry. If you’re interested in joining our team, please follow the steps below to apply for the position of Helpdesk Agent.

How to Apply

1. Learn About the Job: To understand what this role entails and to complete a short assessment, please click here.
2. Complete Your Application: Once you have completed the assessment, finalize your application by clicking the ‘Apply’ button below.

Purpose Statement

The primary purpose of this role is to provide effective service to branches by responding to and answering operational queries in a timely and efficient manner.

Experience and Qualifications

Experience

Minimum:

• 1 – 2 years of contact centre experience.

Ideal:

• Experience in a banking environment.

Qualifications

Minimum:

• Grade 12 National Certificate / Vocational.

Ideal or Preferred:

• N/A

Knowledge and Skills

Knowledge

Minimum:

• Call centre processes and procedures.
• Customer care and service protocols.
• Basic IT knowledge.

Ideal:

• Familiarity with Capitec Bank systems.

Skills

• Communication skills.
• Problem-solving skills.
• Telephonic/call skills.
• Attention to detail.

Conditions of Employment

• Clear criminal and credit record.
• Willingness to work regular shifts, weekends, or rotational standbys.

Commitment to Diversity

Capitec Bank is committed to diversity, and where feasible, all appointments will support the achievement of our employment equity goals.

Additional Information

Capitec Bank is an authorized financial services provider (FSP 46669) and a registered credit provider (NCRCP13).
Capitec Bank Limited Registration Number: 1980/003695/06

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Apply now at…https://careers.capitecbank.co.za/job/Bellville-Agent-Helpdesk-West/1088780501/