HelpDesk Technician Role at MRI Software | Apply Now!

📍 Location: Johannesburg, South Africa 🏢 Company: MRI Software
📄 Job ID: R-105638
🕒 Job Type: Full-time
💼 Industry: IT & Internet
💰 Salary: Market Related

Website: http://www.mrisoftware.com/

🌟 About MRI Software

Since 1971, MRI Software has delivered innovative real estate software solutions that improve lives globally. With a dynamic, tech-driven culture rooted in collaboration and innovation, MRI fosters a family-like environment where your voice matters. Join a company redefining the real estate industry with digital-first solutions.

🎯 Role Overview

MRI Software is looking for an experienced HelpDesk & Infrastructure Support Technician to provide Level 1 & 2 IT support, manage system maintenance, and support technical projects. The role is based in Johannesburg and requires in-office presence with rotational shifts.

🛠️ Key Responsibilities

• Deliver support via phone, email, and ticketing tools

• Troubleshoot issues with desktops, laptops, mobile devices (Windows required, Mac is a plus)

• Deploy and configure workstations and IT equipment

• Administer Active Directory, Office 365, VPN, and remote access systems

• Manage VMware and Azure-based virtual machines

• Monitor and maintain internal networks, servers, and firewalls

• Assist with vulnerability management and security tools

• Handle inventory and asset management

• Maintain documentation, SOPs, and system configurations

• Participate in IT infrastructure projects

✅ Qualifications & Skills

Minimum Requirements:

• 4+ years’ experience in Help Desk/Desktop Support

• Strong understanding of Windows OS, Active Directory, Office 365

• Experience with VMware, Azure, and cloud infrastructure

• Networking knowledge: IP addressing, DNS, routing, switching

• Familiarity with ticketing systems like ServiceNow or Freshdesk

• Basic server and security tools knowledge

• Excellent troubleshooting and interpersonal skills

Preferred:

• Exposure to SQL/Web Servers and certificate management

• Experience with SFTP and backup tools

• Hands-on cabling experience (Cat 5/5e/6)

🎁 Benefits & Perks

• 🥐 Office breakfasts and quarterly team lunches

• 🌈 DEI and employee-led groups (e.g., Pride, Women & Allies)

• 🏥 Comprehensive medical aid

• 👶 Generous parental leave benefits

• 🌍 Two weeks of work-from-anywhere annually

• 🧠 Tuition reimbursement for continued learning

• 🏖️ 25 days annual leave + 16 hours of Flex Time Off

📌 CV Tips for This Role

• Highlight experience with desktop and server troubleshooting

• Mention any Microsoft, VMware, or cloud certifications

• Use bullet points to showcase technical and soft skills

• Include specific tools and technologies you’ve worked with (e.g., ServiceNow, Azure, Office 365)

🟢 Employment Equity

MRI Software is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender identity, religion, disability, or age.

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