📍 Location: Bantry Bay, Cape Town, South Africa
🏨 Company: The President Hotel
📅 Closing Date: 06 December 2025
🧾 Reference: PN06
💼 Job Type: Permanent
👥 Department: Front Office

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🌟 About the Role

At The President Hotel, every guest experience begins with a warm smile and a seamless welcome. As one of Cape Town’s most iconic hotels—offering 349 luxury rooms, ocean views, world-class dining, and a vibrant atmosphere—the Reception team plays a vital role in setting the tone for an unforgettable stay.

We are searching for an experienced and polished Hotel Receptionist who thrives in a luxury hospitality environment. If you excel in guest-facing roles, love creating memorable experiences, and hold strong expertise in Opera PMS, this is your opportunity to join a proudly South African hotel known for excellence.

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🧩 Key Requirements

🎓 Qualifications & Documentation

• Matric / Grade 12 or equivalent

• Valid South African ID or valid work permit

💼 Experience Needed

• Minimum 3 years hotel reception experience in a large hotel

• Proven Opera PMS experience (essential)

• Strong background in 4-star or 5-star hotel guest service

🛠️ Skills & Competencies

• Professional communication & immaculate grooming

• Excellent Microsoft Office & computer literacy

• Outstanding attention to detail

• Calm under pressure & able to multitask

• Friendly, warm, and guest-focused personality

• Ability to work seamlessly as part of a team

• Updated and professional CV required

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🎯 Responsibilities

🛎️ Front Desk Excellence

• Welcome guests with warmth, professionalism, and efficiency

• Manage check-ins, check-outs, billing, and guest queries

📧 Reservations & Admin

• Handle emails, phone enquiries, booking workflows, and daily administration

• Complete accurate shift handovers and follow SOPs

🤝 Internal Coordination

• Work closely with Housekeeping and Porter teams to maintain smooth operations

📋 Guest Experience Support

• Ensure exceptional service delivery at every stage of the guest journey

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🎁 What’s on Offer

💰 Competitive Market-Related Salary
🩺 Medical Aid & Pension Fund Contribution
🍽️ Staff Meals on Duty
👔 Uniform Provided
📚 Training & Development Opportunities
🏨 Discounts on Dining, Stays & Selected Facilities
🤝 Supportive Team Culture & Growth Opportunities

Working at The President Hotel means joining a place where hospitality meets heart—a hotel that blends oceanfront beauty, comfort, luxury, and an inspiring workplace environment.

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🌅 Why Work at The President Hotel?

• Located in stunning Bantry Bay, between city excitement and ocean tranquillity

• One of Cape Town’s most loved hotels

• A dynamic environment that encourages connection, service excellence, and professional growth

• A team that values passion, initiative, and high standards

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🧾 Best CV Tips for a Hotel Receptionist Role (Luxury Hotels)

⭐ 1. Highlight Hotel-Specific Experience

List your experience with large hotels, busy front desks, and 4/5-star environments.

⭐ 2. Emphasise Opera PMS Knowledge

Opera is essential—place this prominently under Skills or Technical Competencies.

⭐ 3. Showcase Guest Service Achievements

Examples:

• “Improved guest satisfaction scores”

• “Successfully resolved guest escalations”

• “Handled high-volume check-ins efficiently”

⭐ 4. Keep Your CV Polished & Professional

Neat formatting, proper spelling, and a well-structured CV reflect the professionalism required at a luxury front desk.

⭐ 5. Include Soft Skills

Communication, multitasking, problem-solving, grooming standard, and calmness under pressure are critical for reception roles.