Housekeeper Role at The Protea Hotel | Apply Now!

Job Details

🧹 Job Title: Executive Housekeeper
🏨 Hotel: Protea Hotel by Marriott Breakwater Lodge Waterfront
📄 Employment Type: Full-Time
🧭 Career Area: Housekeeping & Laundry
📍 Location: Cape Town, Western Cape, South Africa
🏢 Work Arrangement: On-site
🆔 Job ID: 26209799

Company Overview

Protea Hotels by Marriott® is Africa’s leading hospitality brand, with more than 60 hotels across South Africa and the continent. As part of Marriott International, the brand is known for delivering world-class guest experiences, operational excellence, and strong career development opportunities within a global hospitality network.

Job Overview

Protea Hotel by Marriott Breakwater Lodge Waterfront is seeking an experienced Executive Housekeeper to oversee daily housekeeping operations, including guest rooms, public areas, recreation facilities, and laundry services where applicable. The role is responsible for maintaining exceptional cleanliness standards, leading teams, managing costs, and ensuring outstanding guest and employee satisfaction.

Key Responsibilities

• Oversee daily housekeeping shift operations and ensure compliance with brand standards

• Ensure timely and accurate communication of room status to the Front Desk

• Coordinate with Engineering on maintenance and EIWO (Everything In Working Order) issues

• Supervise cleaning schedules for guestrooms, public areas, and employee spaces

• Conduct inspections and hold teams accountable for corrective actions

• Manage inventory of cleaning supplies, linen, uniforms, and equipment

• Control departmental expenses in line with approved budgets

• Respond to and resolve guest complaints professionally and efficiently

• Lead, coach, and develop housekeeping staff through training and performance feedback

• Support recruitment, onboarding, performance management, and disciplinary processes

• Promote sustainability practices, safety standards, and preventive maintenance

Qualifications

Education

• High School Certificate with a minimum of 5 years’ housekeeping experience OR

• 3-year degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field

Experience

• Proven leadership experience within housekeeping or hotel operations

• Experience managing teams, inspections, and departmental budgets

Skills & Competencies

• Strong leadership and people management skills

• Excellent communication and problem-solving abilities

• Knowledge of housekeeping systems, inventory control, and cleaning standards

• Financial acumen and cost management capability

• Ability to work under pressure in a guest-focused environment

• Computer literacy and basic reporting skills

CV Tips

• Highlight previous leadership roles within hotel or housekeeping operations

• Clearly state years of experience and size/type of properties managed

• Include examples of budget control, inspections, and staff supervision

• Keep your CV professional, structured, and achievement-focused

• Tailor your CV to reflect hospitality and guest service excellence

Benefits

• Opportunity to work for a globally recognised hospitality brand

• Access to Marriott International training and career development programs

• Exposure to international standards and best practices

• Inclusive, diverse, and people-focused work culture

• Competitive employment benefits and career progression opportunities

Company Policy

Marriott International is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace. Employment decisions are made without discrimination on any protected basis, including disability, veteran status, or any other basis protected by law.

Marriott maintains a strict no-fees recruitment policy and does not request payment from applicants at any stage of the hiring process. Personal information is handled in accordance with applicable data protection legislation.