HR Officer Role at Hinduja Global Solutions – Apply Now!

Permanent

Hinduja Global Solutions (HGS)

📍 Location: Hinduja Global Solutions (HGS), Cape Town, Western Cape, South Africa, 8001
📝 Reference / Req ID: 1436
📅 Posting Start Date: 25 November 2025
💼 Job Type: Permanent
🏢 Department: Human Resources

🔍 About Hinduja Global Solutions (HGS)

Hinduja Global Solutions (HGS) is a global leader in Customer Experience and Business Process Management, serving over 1,100 leading international brands across nine countries. With a strong digital-first approach and a people-focused culture, HGS is committed to transforming customer interactions through innovation, technology, and exceptional service delivery.

HGS places coaching, growth, and development at the heart of its culture — offering employees opportunities to learn, evolve, and build meaningful careers in a supportive, collaborative environment.

🎯 Role Overview

The HR Officer plays a critical role in supporting HR operations within a high-volume Contact Centre environment. You will manage recruitment activities, onboarding, employee relations, compliance, and statutory HR reporting. This role requires a confident HR professional who can balance employee support with organisational needs, while upholding labour law and company standards.

You will act as a trusted advisor to managers and staff, helping to build a positive workplace culture and ensuring fair, compliant processes across the employee lifecycle.

🛠️ Key Responsibilities

👥 HR Operations & Employee Support

  • Serve as the primary HR contact for employees and managers across the Cape Town site.

  • Ensure compliance with HR policies, labour legislation, and company processes.

  • Maintain confidentiality and accuracy in all HR-related documentation and communication.

🔎 Recruitment & Onboarding

  • Manage recruitment processes for contact centre roles.

  • Coordinate interviews, assessments, onboarding, and new hire documentation.

  • Ensure a smooth, engaging onboarding experience for employees.

🧑‍⚖️ Employee Relations & Compliance

  • Guide managers through performance concerns, disciplinary procedures, and labour law requirements.

  • Support and participate in CCMA-related processes where applicable.

  • Provide advice on policy interpretation and staff grievances.

📊 Reporting & Administration

  • Prepare and submit statutory HR reports and site-level HR documentation.

  • Track HR metrics such as headcount, absenteeism, attrition, and disciplinary outcomes.

  • Maintain updated and accurate employee records.

🌱 Culture, Coaching & Engagement

  • Contribute to HGS’s coaching-based culture by supporting development initiatives.

  • Participate in activities that improve engagement, retention, and employee well-being.

  • Support initiatives aligned with diversity, inclusion, and organisational culture.

📘 Minimum Requirements

⭐ Skills & Competencies

  • Strong understanding of South African labour law.

  • Ability to manage large-scale HR operations (250+ employees).

  • Excellent communication, interpersonal, and conflict-handling skills.

  • Exceptional organisational, problem-solving, and confidentiality skills.

  • Capable of working in a fast-paced, high-pressure Contact Centre environment.

🎓 Education & Experience

  • Bachelor’s degree in HR / relevant HR qualification (essential).

  • Prior experience in a BPO or Contact Centre HR environment (required).

  • Experience with disciplinary processes and CCMA representation.

  • Must be based in Cape Town — this is an on-site position.

📝 Best CV Tips for This Role

✔ Showcase Contact Centre HR Experience

Highlight your work in BPO or high-volume HR environments, especially managing teams of 250+ staff.

✔ Demonstrate Labour Law Knowledge

Include CCMA experience, disciplinary management, or policy enforcement you’ve handled.

✔ Highlight Confidentiality & Accuracy

Mention examples where precise HR documentation or reporting was essential.

✔ Show Strength in Employee Relations

Provide examples of resolving conflicts, advising managers, or improving employee engagement.

✔ Emphasise Adaptability

The HR Officer role is dynamic — show that you thrive in fast-paced, changing environments.

✔ Back Up Achievements with Metrics

E.g., “Reduced absenteeism by 15%” or “Managed HR admin for 300+ employees.”

📢 Employment Equity

HGS is an equal opportunity employer committed to diversity, inclusion, and equity. No applicant will be discriminated against based on race, gender, religion, nationality, disability, or any other status protected by law. The company values a diverse workforce that reflects the clients and communities it serves.

To apply for this job please visit careers.joinhgs.com.