Job Details

🕘 Employment Type: Full-Time
🏢 Job Category: Human Resources
📊 Career Level: Entry-Level
🏬 Department: Human Resources
🏢 Company: MCI South Africa
📍 Job Location: Cape Town, Western Cape, South Africa

Company Overview

MCI is a globally recognized, tech-enabled business services organization delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud-based XaaS solutions. With operations across multiple continents, MCI supports industries such as healthcare, government, retail, education, telecoms, financial services, and e-commerce.

The company is known for its innovation-driven approach, scalable service delivery, and strong commitment to employee growth, inclusion, and operational excellence.

Job Overview

MCI is seeking a proactive and detail-oriented HR Officer to support core human resources operations in its Cape Town office. This role focuses on payroll support, employee relations, HR compliance, onboarding, and administration while ensuring adherence to South African labour legislation.

The successful candidate will work fully onsite and collaborate closely with teams operating within United States time zones.

Key Responsibilities

Recruitment & Onboarding

Coordinate pre-employment checks, reference verifications, and documentation
Support structured onboarding and induction processes for new hires

Payroll & Benefits Administration

Collect, validate, and submit payroll inputs including timesheets and leave data
Assist with payroll processing and resolution of payroll-related queries
Support administration of medical aid, provident fund, and UIF submissions

Employee Relations & Compliance

Maintain accurate and confidential employee records
Support disciplinary, grievance, and performance management processes
Ensure compliance with BCEA, LRA, EEA, and internal HR policies

Training & Development

Assist in identifying training needs and coordinating learning initiatives
Maintain training records and track employee development progress

HR Administration & Reporting

Compile HR reports on attendance, turnover, and compliance
Support employee wellness programs and engagement initiatives

Qualifications

Education

Diploma or Bachelor’s Degree in Human Resources, Industrial Psychology, Business Administration, or a related field

Experience

Minimum of 3 years’ experience in an HR generalist or similar role
BPO or contact centre industry experience is advantageous
Payroll exposure will be beneficial

Skills

Strong administrative and organizational abilities
Solid knowledge of South African labour legislation
Excellent communication and interpersonal skills
High level of confidentiality and professionalism
Proficiency in MS Office and HR information systems
Ability to work independently in a fast-paced environment

CV Tips

Highlight hands-on HR administration, payroll support, and compliance experience
Clearly state your knowledge of South African labour legislation
Emphasize experience in BPO, contact centre, or high-volume environments
Keep your CV concise, structured, and achievement-focused

Benefits

Competitive salary aligned with experience
Paid annual leave
Medical insurance after probation
Paid training and continuous learning opportunities
Clear internal career growth pathways
Supportive, team-oriented work culture
Casual dress code and professional office environment

Company Policy

MCI is an Equal Opportunity Employer committed to diversity, inclusion, and fair employment practices. All employment decisions are based on merit, qualifications, and business needs. MCI complies with all applicable labour, privacy, and employment laws and maintains a workplace free from discrimination, harassment, and bias.

Employment offers are subject to background checks, security screening, and applicable compliance requirements. Reasonable accommodation is provided in line with legal obligations.

To apply for this job please visit careers-mci2.icims.com.