ICT Support at ADvTECH Sandton – Apply Now!

Are you passionate about tech and education? Do you thrive in dynamic environments where technology meets learning? Join ADvTECH as an ICT Support Specialist at our vibrant Sandton Campus, where innovation, growth, and support define our work culture.

The Independent Institute of Education (The IIE) is a leader in South Africa’s private higher education sector. As a proud provider of world-class education, we are driven by a strong commitment to excellence, continuous development, and superior student support.

Key Responsibilities:

1. Desktop & User Support

• Prioritize and resolve user requests in line with the service catalogue.

• Log and track incidents using the service desk tools.

• Diagnose and resolve routine desktop/user issues, escalating where necessary.

• Deliver responsive IT support to lecturers, staff, and students.

2. Software & Hardware Setup

• Install desktops, laptops, and authorized software packages.

• Set up peripherals (printers, monitors, etc.) and ensure optimal functionality.

• Assist with IT equipment setup in lecture and training venues.

• Regularly test ICT assets including PCs, audio-visual gear, access points, and telephony.

3. ICT Administration & Maintenance

• Liaise with service providers for IT equipment upkeep.

• Maintain asset registers and equipment tracking systems.

• Organize and secure IT spaces (server room, storeroom).

• Ensure compliance with data protection laws (POPIA).

• Train new users on essential software and systems.

Minimum Requirements:

Education:

• Required: Higher Certificate / NQF Level 5 in A+ and N+

• Advantageous: Advanced Certificate / Diploma / NQF Level 6 (CCNA1/MCSE/MCTIP)

Experience:

• At least 1 year in an ICT Support role.

Additional Requirements:

• Valid driver’s license (if public transport is not feasible).

• Flexibility to work ICT shift hours.

Core Competencies:

• Strong communication and interpersonal skills

• Excellent time management and organisation

• Effective problem-solving mindset

• Ability to work well under pressure

• Tech-savvy with a passion for systems administration

Why Join ADvTECH?

Enjoy meaningful perks that go beyond a salary:

• Access to LinkedIn Learning for ongoing professional growth

• Discounts for staff and family on education programmes

• Performance-based bonuses

• Contributions to provident fund, death and funeral cover

• Birthday vouchers and competitive annual leave

• A collaborative, future-focused work culture

Find similar jobs at: https://careerjunctionza.co.za/jobs/

CV TIPS for an ICT Support Role:

✅ Tailor Your CV: Emphasize relevant certifications like A+, N+, or CCNA.
✅ Highlight Troubleshooting Skills: Showcase specific examples of how you’ve solved IT issues.
✅ Show Tools Mastery: Mention any experience with ticketing systems, asset management tools, or software installations.
✅ Include Soft Skills: Communication and adaptability are crucial in support roles.
✅ Quantify Achievements: E.g., “Resolved over 100 service desk tickets monthly with 98% user satisfaction.”

Company Website:
https://www.advtech.co.za