ICT Support Specialist at Rosebank College – Apply Now!

About Rosebank College:

Rosebank College, a part of the Independent Institute of Education (The IIE), stands as a premier private higher education institution in South Africa. It is fully authorized by the Department of Higher Education and Training, underscoring its commitment to quality and excellence in education. With a legacy spanning over 70 years, IIE Rosebank College has consistently delivered top-notch tertiary education across the nation. Our campuses are situated in dynamic urban centers, fostering an energetic and engaging environment where more than 20,000 students connect with the institution. This vibrant setting provides unparalleled opportunities for deserving individuals to thrive and succeed.

Job Opportunity: ICT Support

Job Purpose:

The role of ICT Support at Rosebank College is pivotal in ensuring the smooth operation of our technological infrastructure. This position focuses on providing comprehensive technical assistance and support across computer systems, hardware, and software. Responsibilities include promptly addressing user inquiries, diagnosing and troubleshooting technical issues, and escalating complex matters to senior ICT personnel. The ICT Support Specialist plays a crucial role in maintaining the reliability and efficiency of our IT services, directly impacting the overall educational experience of our students and staff.

Duties and Responsibilities:

1. Provide technical support to users for hardware and software issues, ensuring swift and effective resolutions.
2. Configure new machines for staff and students using WDS or SCCM, ensuring they are ready for use.
3. Ensure compliance with Service Level Agreements (SLAs) for both staff and students, maintaining high standards of service delivery.
4. Manage password and general account operations, ensuring security and accessibility.
5. Update and resolve service calls through the Service Desk, maintaining accurate records and timely responses.
6. Perform administrative support tasks as needed, contributing to the overall efficiency of the ICT department.
7. Generate and submit weekly reports, such as TAR and morning checks, providing valuable insights and updates.
8. Deploy student software across the network, ensuring all applications are operational and accessible.
9. Verify readiness of digital venues for the upcoming day, ensuring all technology is functioning properly.

Minimum Requirements:

1. Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N+.
2. Advanced Certificate / Diploma / Occupational Certificate (NQF Level 6) in CCNA1 / MCSE / MCTIP (Preferred).
3. Possession of a valid Driver’s License.
4. Availability to work on Saturdays.

Rosebank College values diversity and is an equal opportunities employer, with a preference given to EE and South African candidates. We are dedicated to creating a supportive and inclusive environment where all members of our community can thrive. Join us in our mission to provide exceptional education and support to our students, and be a part of a team that is shaping the future of higher education in South Africa.