Installation Support Administrator Role – Apply now!

JOB DETAILS

🏢 Company: Tracker South Africa
📍 Address & Location: Tracker Customer Service Department, East London, Eastern Cape, South Africa
💼 Job Type: Permanent
💰 Remuneration: Market Related
♿ EE Position: Yes
📅 Closing Date: 06 February 2026

🏢 COMPANY OVERVIEW

Tracker is a leading South African technology company specialising in vehicle tracking, telematics, and stolen vehicle recovery solutions. With a strong focus on innovation, service excellence, and customer experience, Tracker supports both business and individual clients nationwide through advanced technology and dedicated customer service teams.

🧾 JOB OVERVIEW

Tracker is seeking a detail-oriented Installation Support Administrator to join its Customer Service Department in East London. The role focuses on scheduling, coordinating installations, handling customer queries, and ensuring service level agreements are consistently met in a fast-paced, high-pressure environment.

🧭 KEY RESPONSIBILITIES

• Handle telephonic requests received by the Scheduling Department efficiently

• Manage and respond to email service requests within SLA requirements

• Take ownership of escalated queries and ensure timely resolution

• Book new fitments, onsite inspections, and service requests

• Schedule jobs with Fitment Centres and liaise with technicians

• Provide technical assistance to Tracker and Fitment Centre technicians

• Maintain relationships with partners and internal stakeholders

• Perform administrative duties, data capturing, and reporting

• Compile and submit daily and weekly service and fitment statistics

• Conduct follow-ups on outstanding service requests and installations

• Ensure excellent customer service standards in a high-pressure environment

• Meet or exceed performance targets

🎓 QUALIFICATIONS

Education

• Matric (Grade 12)

Experience

• Minimum 1 year Contact Centre experience

Skills

• Computer literacy

• Excellent typing and accurate data capturing skills

• Strong verbal and written communication skills

• Professional telephone manner

• Analytical and problem-solving skills

• Ability to work under pressure

• Strong time management and self-discipline

• Ability to work independently and in a team

• Bilingual (English and Afrikaans) – advantageous

📄 CV TIPS

• Highlight contact centre and customer service experience clearly

• Emphasise administration, scheduling, and data capturing skills

• Include examples of working under pressure or meeting targets

• Mention language proficiency if bilingual

• Keep your CV structured, concise, and free of errors

🎁 BENEFITS

• Permanent employment with a leading technology company

• Medical Aid benefits

• Provident Fund

• Exposure to the IT and telematics industry

• Professional, performance-driven work environment

• Opportunities for growth and skills development

📜 COMPANY POLICY

Tracker is committed to Employment Equity and diversity. All appointments are made in line with the company’s Employment Equity objectives. If you do not receive feedback within 3 weeks, please consider your application unsuccessful.