🏢 Company: Link Up Solutions
📍 Location: Roodepoort, South Africa
💼 Job Title: IT Helpdesk Technician
🕒 Employment Type: Full-Time, Permanent

About the Company

Link Up Solutions is a trusted IT services provider offering reliable, end-to-end technology support to businesses of all sizes. The company focuses on delivering efficient, secure, and scalable IT solutions tailored to client needs. With a team of skilled professionals and a commitment to service excellence, Link Up Solutions ensures seamless operations and innovative problem-solving for organisations across various industries.

Role Overview

The IT Helpdesk Technician is responsible for first-line technical support, troubleshooting, and IT system maintenance. This position requires strong communication skills, solid technical foundations, and the ability to resolve issues promptly while maintaining high levels of customer satisfaction.
As part of the IT support team, the technician will work directly with clients, internal colleagues, and external partners to ensure systems run efficiently and all technical queries are resolved within expected timeframes.

Key Responsibilities

• Respond to customer inquiries through phone, email, or in-person support channels.

• Troubleshoot and resolve hardware, software, and networking issues.

• Install, configure, and maintain computers, printers, peripherals, and other devices.

• Set up and maintain user accounts, passwords, and access permissions.

• Monitor system performance to ensure smooth day-to-day operations.

• Collaborate with senior IT professionals to resolve complex technical challenges.

• Document tickets, resolutions, and technical findings for ongoing knowledge management.

• Provide client training and onboarding for new technologies and software.

• Stay updated with emerging IT trends, tools, and best practices.

• Follow IT security protocols, company procedures, and data protection policies.

Qualifications and Experience

• Bachelor’s Degree in IT, Computer Science, or related field.

• Minimum 2 years’ experience in a technical support or helpdesk role.

• Strong understanding of computer hardware, software, and network systems.

• Experience supporting both Windows and macOS environments.

• Excellent troubleshooting and diagnostic abilities.

• Outstanding communication and customer service capabilities.

• Ability to multitask, manage time effectively, and work both independently and collaboratively.

• Certifications such as CompTIA A+, N+, Microsoft certifications, or similar are advantageous.

Benefits 

• Competitive market-related salary and benefits package.

• Career progression opportunities within a fast-growing IT organisation.

• Exposure to diverse clients, industries, and technical environments.

• Supportive, collaborative team culture and experienced IT mentors.

• Continuous professional development with access to training and certifications.

• Team-building initiatives and company-sponsored social events.

CV Tips 

• Start with a short technical skills summary listing operating systems, networking tools, and support platforms you are proficient in.

• Include exact technologies you have worked with (Windows, macOS, Active Directory, ticketing systems, etc.).

• Add measurable achievements such as “Resolved 90% of support tickets within SLA.”

• Highlight both technical and soft skills, especially communication and troubleshooting.

• Showcase certifications at the top for immediate visibility (A+, N+, MCP, etc.).

• Use a clean, structured layout to demonstrate organisation and professionalism.

Employment Equity & Policy Statement

Link Up Solutions supports an inclusive, equitable, and diverse working environment. The company is committed to fair hiring practices and equal opportunity for all applicants regardless of gender, race, disability, or background.