IT Service Desk Consultant at Truworths | Apply Now!

IT Service Desk Consultant – Truworths | Cape Town

📍 Location: Truworths Head Office, 1 Mostert Street, Cape Town, Western Cape, 8001, South Africa
🕒 Job Type: Permanent | On-Site
🏢 Department: Information Technology
🔎 Reference Number: TRU250714-6
📂 Experience Level: Entry-Level / 1 Year

Website: https://www.truworths.co.za

🌟 About the Role

Are you a tech-savvy problem solver with a passion for service excellence? Truworths is seeking a dedicated IT Service Desk Consultant to deliver top-tier first-line support to our stores. Based at our Head Office in Cape Town, you’ll be the go-to expert for hardware, software, networking, and telephony queries—ensuring seamless operations for our national retail footprint.

🧩 Key Responsibilities

• Deliver 1st-line technical support via phone and email.

• Troubleshoot IT issues related to software, hardware, telephony, and networks.

• Ensure service desk calls are resolved within SLA timeframes.

• Accurately log and update Incidents and Requests daily.

• Track recurring issues and provide trend analysis to your manager.

• Efficiently prioritize and manage Incidents, Requests, and Problems.

🎓 Qualifications & Experience

• Matric (Grade 12) required.

• 1+ year experience in a technical support or IT help desk environment.

• IT certifications or diploma is a strong advantage.

• Retail operations knowledge is highly beneficial.

• Strong computer literacy & technical troubleshooting ability.

• Exceptional communication, problem-solving, and teamwork skills.

• Able to work shifts, including weekends and public holidays.

• Must have reliable transport and the ability to work on-site.

🔧 Key Competencies

• Strong verbal communication

• Accuracy & attention to detail

• Ability to remain calm under pressure

• Time management & organizational skills

• Proactive, self-motivated, and team-oriented

• Quick thinking and solution-driven

📄 How to Apply

Submit your updated CV with a cover letter via the Truworths Careers Portal before 31 July 2025. Early applications are encouraged, as internal candidates may be prioritized.

🌈 Equal Opportunity Statement

Truworths is an equal opportunity employer. Preference will be given to candidates from designated groups in alignment with our Employment Equity goals. We are committed to promoting from within where possible and encourage development across our team.

📝 Top CV Tips for This Role

1. Showcase IT Support Experience – Clearly list tools, systems, and types of issues you’ve resolved (e.g., desktop support, networking issues).

2. Quantify Performance – Mention ticket resolution rates or customer satisfaction scores, if available.

3. Emphasize Availability – Highlight your willingness and ability to work shifts and weekends.

4. List Certifications – Include any IT-related qualifications, such as A+, N+, or helpdesk-specific training.

5. Tailor Soft Skills – Use examples to demonstrate adaptability, teamwork, and communication strengths.

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