Amazon
Make an Impact with One of the World’s Leading Tech Companies
Amazon is seeking a highly motivated and customer-obsessed IT Services Support Specialist to join its Global Service Desk (GSD). This is a remote-first role designed to support Amazon employees worldwide with technical queries and device troubleshooting.
As the first line of technical support, you’ll be working in a dynamic, fast-paced environment where innovation, flexibility, and a passion for tech meet. If you’re ready to deliver excellent service, thrive on problem-solving, and want to be part of a global tech powerhouse — we want to hear from you!
What You’ll Be Doing:
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Serve as the first point of contact for IT support via chat, calls, and email.
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Provide comprehensive technical support to Amazon’s corporate employees worldwide.
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Diagnose, troubleshoot, and resolve issues related to Windows, Mac, Linux, networks, printers, scanners, handhelds, and thin clients.
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Log detailed support interactions in call logs and ticketing systems.
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Manage a case load of 15–25 active support tickets and concurrent live chats.
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Follow standard operating procedures (SOPs) using Amazon’s internal knowledge base.
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Escalate outages and critical issues swiftly to reduce downtime.
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Continuously improve knowledge of systems and contribute to the efficiency of support services.
Minimum Requirements:
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1+ year of experience supporting Windows, Mac, or Linux in a corporate IT environment.
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Solid troubleshooting experience across networks and integrated systems.
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Familiarity with maintaining and repairing zebra printers, scanners, handhelds, and other IT hardware.
Preferred Qualifications:
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Certifications such as CompTIA A+, Network+, Cisco/CCNA, Microsoft, AWS, or RedHat Linux.
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Proven ability to work in high-pressure, fast-paced environments with exceptional customer service skills.
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Experience in remote IT support and ticketing platforms.
What Sets You Apart
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You’re an agile problem-solver who thrives on technical challenges.
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You’re customer-focused and take pride in providing top-tier IT support.
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You communicate clearly and professionally, even under pressure.
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You can multitask across tickets and live support channels without losing quality.
Work Environment & Culture
This role is remote, but you must be located in South Africa. Occasional in-office attendance in Cape Town may be required for team sessions or training.
Amazon fosters an inclusive, diverse, and equitable culture. We believe in providing equal opportunities and are committed to employment equity and fair hiring practices.
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CV TIPS for This Role:
✅ Tailor Your CV to IT Support – Emphasise your experience with operating systems, troubleshooting, and customer-facing technical support.
✅ Highlight Certifications – If you hold any CompTIA, Cisco, or AWS certifications, list them at the top of your CV.
✅ Showcase Tools You’ve Used – Mention any ticketing systems (e.g. Jira, ServiceNow) and devices you’ve supported (e.g. Zebra printers, scanners).
✅ Quantify Your Work – Include ticket volumes, resolution times, or user satisfaction metrics to demonstrate efficiency.
✅ Soft Skills Matter Too – Communication, multitasking, and patience are key for a support role. Provide examples!
🌐 Company Website:
https://www.amazon.jobs
To apply for this job please visit www.amazon.jobs.
