IT Support Analyst at The Telkom Group – Apply Now!

Full-time

Telkom Group

🧩 Company: Telkom Group
📍 Location: Centurion, Gauteng, South Africa
📝 Job Type: Permanent
🔖 Job Number: 10024708
🏷️ Reference Title: Analyst: IT Application Support

About Telkom Group

Telkom Group is one of South Africa’s leading information and communications technology providers, powering connectivity, digital transformation, and enterprise-scale infrastructure solutions nationwide. The organisation is deeply committed to service excellence, innovation, and building technology platforms that support both public and private sector growth. The IT division plays a critical role in ensuring that systems, applications, and networks remain stable, secure, and continuously optimised to support Telkom’s operational mandate.

Role Overview

The Analyst: IT Application Support provides specialised technical support for application environments across Telkom Group. The role is responsible for analysing faults, diagnosing system issues, performing troubleshooting, conducting installations, supporting upgrades, maintaining software, and ensuring system stability through structured monitoring and documentation.

This position also includes collaborating with vendors, internal teams, and stakeholders to resolve issues, optimise performance, and maintain operational continuity across assigned applications.

Key Responsibilities

Maintained Solutions

  • Receive and analyse incoming faults or requests.

  • Resolve issues or assign them to the correct technical teams.

  • Apply approved change control procedures and ensure all changes are documented.

Implemented Solutions

  • Follow Telkom-approved processes for system roll-outs.

  • Perform troubleshooting and implement system interfaces.

  • Ensure system stability after deployment and compile required technical documentation.

Provided Support

  • Analyse support requests and determine required action.

  • Execute support tasks and update documentation.

  • Provide timely feedback to stakeholders and participate in required meetings.

Tested Solutions

  • Test solutions to confirm alignment with original specifications.

  • Identify and correct defects before implementation.

  • Assist in negotiating and compiling Service Level Agreements (SLAs).

  • Coordinate customer testing, acceptance, and approvals.

Monitored Applications

  • Ensure all applications are monitored using approved Telkom monitoring tools (e.g., Foglight).

  • Validate that all necessary variables and performance indicators are captured.

Maintained Documentation

  • Identify documentation gaps and produce new documents when necessary.

  • Research, compile, update, and store documentation according to Telkom standards.

  • Support feasibility studies, solution evaluations, and information requests.

Qualifications and Experience

Education

  • NQF Level 6: National Diploma / 3-year Diploma in IT or related field.

Experience

  • Minimum of 3 years’ relevant experience in application support, systems maintenance, or technical troubleshooting.

Technical Knowledge

  • Operating Systems: UNIX, Linux, Microsoft Server environments.

  • Databases: Oracle, MSSQL Server.

  • Software: Oracle Application, IIS, MS Windows Servers.

Functional Skills

  • Database scripting

  • OS scripting

  • Analytical reasoning

  • Communication proficiency

  • Organisational techniques

Additional Requirements

  • Ability to work shifts, after hours, and perform standby duties when required.

Benefits

Joining Telkom Group provides exposure to complex ICT environments, large-scale enterprise applications, and continuous learning opportunities. Employees benefit from structured career development, access to advanced technologies, and collaboration with industry-leading experts. Telkom offers competitive remuneration, development programmes, and a stable, innovative working environment focused on national digital transformation.

CV Tips

  • Highlight experience with UNIX, Linux, Microsoft Server, and enterprise software tools.

  • Demonstrate capability in troubleshooting, system testing, and application monitoring.

  • Specify experience with Oracle or MSSQL databases, including scripting.

  • Include measurable achievements such as improved system stability, faster fault resolution, or successful implementations.

  • Mention experience with change control processes, documentation, and SLA compliance.

  • List your availability for shift work, after-hours support, or standby.

Employment Equity Statement

Telkom Group is committed to employment equity and diversity. The company prioritises inclusive hiring practices aligned with its Employment Equity Plan. Applications from designated groups are encouraged.

To apply for this job please visit jobs.telkom.co.za.