IT Support Engineer at AECI – Apply Now!

IT Support Engineer at AECI – Apply Now!

Are you an experienced and motivated IT professional ready to take on a dynamic support role in a cutting-edge enterprise environment? AECI, a leader in driving innovation and excellence across its operations, is seeking a skilled IT Support Engineer to join the team at its Woodmead, Gauteng site.

This permanent position offers the chance to work with diverse technologies, collaborate with various internal and external stakeholders, and make a measurable impact across AECI’s digital infrastructure.

🌐 About AECI

AECI is a global business with a clear mission: “One AECI, for a better world.” As an award-winning employer, AECI prides itself on delivering solutions that promote sustainability, performance, and empowerment. Our IT team plays a critical role in enabling this vision through advanced systems and responsive technical support.

🚀 Key Responsibilities

As an IT Support Engineer, you will:

• Deliver first- and second-line support for desktops, laptops, mobile devices, printers, and conferencing tools.

• Log and resolve incidents and service requests using the ITSM platform, ensuring adherence to defined SLAs.

• Provide onboarding and offboarding IT support, including device setup and user access provisioning.

• Offer remote and onsite support across AECI locations.

• Administer and configure Microsoft Intune (Endpoint Manager) for:

  • Device enrollment and provisioning

  • Security and compliance policy enforcement

  • Application deployment and management

• Manage local and network printers, monitor usage, and verify billing accuracy.

• Liaise with vendors and coordinate site visits for maintenance or troubleshooting.

• Support various IT initiatives such as:

  • SharePoint Online migrations

  • MFA rollout

  • VoIP system implementation and training

  • Enterprise software/security tool deployment

• Assist in license tracking and IT asset management across the organization.

• Ensure endpoint compliance and maintain documentation.

🎓 Qualifications & Experience

• Diploma or Degree in Information Technology (or related discipline)

• Microsoft Certifications such as MD-102 or MS-900 (preferred)

• Minimum 3 years’ experience in technical support or desktop engineering roles

• Strong knowledge of Microsoft 365, Azure AD, Intune, and SharePoint

• Familiarity with VoIP platforms (MS Teams Phone, 3CX, etc.)

• Proven troubleshooting ability with Windows OS and Office 365

• Experience in managing IT assets, licenses, and vendor coordination

• Willingness to travel to remote or regional sites as needed

🧠 Key Competencies

• Strong communication skills — both technical and user-focused

• Collaborative and proactive mindset with strong follow-through

• Ability to document and manage tasks accurately and independently

• Analytical and solutions-oriented approach to troubleshooting

• Professional and patient when engaging with end users

Join a company that values innovation, teamwork, and technical excellence. As part of the AECI team, you’ll help build and maintain the infrastructure that powers impactful operations across South Africa and beyond.

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📄 CV TIPS – Tailored for IT Support Engineer Roles:

• Certifications Matter: Clearly list Microsoft certifications like MD-102, MS-900, or others.

• Emphasize Tool Experience: Highlight practical experience with Microsoft Intune, Office 365, SharePoint, Azure AD, or similar platforms.

• Detail Problem-Solving Wins: Use examples that showcase how you resolved major IT issues or improved user support processes.

• Be Results-Oriented: Include metrics like SLA response times, number of tickets resolved, or uptime improvements.

• Soft Skills Count: IT support is user-facing — showcase communication skills, patience, and your ability to educate non-technical staff.

🔗 Company Website: https://www.aeciworld.com