IT Support Generalist at Donorbox – Apply Now!

Full-time

Donorbox

Donorbox, the #1 fundraising and donor management platform trusted by over 100,000 nonprofits worldwide, is hiring a remote IT Support Generalist to join their growing global team! If you’re a tech-savvy problem solver with a passion for helping people and ensuring smooth IT operations in a cloud-first environment, this could be your next big move.

🌍 About Donorbox

Donorbox is a mission-driven, bootstrapped company helping nonprofits raise nearly $3 billion in donations to date. With a fully remote team spanning 23+ countries, Donorbox fosters innovation, diversity, and collaboration.

🎯 Your Role: What You’ll Do

As an IT Support Generalist, you’ll play a critical role in supporting a distributed global workforce with seamless tech experiences. This role is hands-on and perfect for someone who enjoys variety, excels at troubleshooting, and thrives in an autonomous, remote environment.

Key Responsibilities:

✅ Tier 1 & Tier 2 Support

  • Provide tech support for hardware, software, networks, and systems.

  • Troubleshoot remotely across macOS, Windows, and Linux devices.

  • Assist with FinTech platform queries and payment-related escalations.

✅ Systems & Device Management

  • Set up and manage accounts (Google Workspace, SSO).

  • Configure and maintain physical and virtual workstations.

  • Perform daily checks on conferencing and collaboration tools.

✅ Security & Compliance

  • Enforce IT security practices and escalate risks.

  • Support PCI DSS, GDPR, and other relevant compliance.

  • Contribute to company-wide cybersecurity awareness.

✅ Documentation & Training

  • Create and maintain technical guides and FAQs.

  • Train users and build a robust internal knowledge base.

✅ Cross-Functional Collaboration

  • Liaise with Product, Engineering, Operations, and CSI teams.

  • Handle vendor support communications and system escalations.

📚 What You Bring

Minimum Requirements:

  • 3+ years’ experience in IT support/helpdesk roles.

  • Strong knowledge of macOS, Google Workspace, and remote support tools.

  • Experience supporting remote or distributed teams.

Technical Expertise:

  • Proficiency with IT troubleshooting, remote tools, and ticketing systems (Jira is a plus).

  • Working knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi).

  • Bonus: Experience with AWS, MDM tools, Excel, SQL, or scripting languages like PowerShell/Python.

Soft Skills:

  • Strong customer service focus.

  • Excellent verbal & written communication.

  • Self-driven, accountable, and detail-oriented.

  • Able to manage multiple tasks and prioritize effectively in a fast-paced remote setup.

Bonus Qualifications:

  • IT Certifications (CompTIA A+, Network+, Security+, etc.).

  • Degree in IT, Computer Science, or related field.

  • Familiarity with FinTech security & compliance frameworks.

🏡 Remote Work Setup

  • Distraction-free home office with stable internet.

  • Comfortable using tools like Zoom, Slack, Google Meet, and more.

  • Flexible schedule – may require coverage across multiple time zones.

💸 Salary & Perks

  • Salary: $18,000 – $24,000 USD per year (depending on experience and location).

  • Remote-first culture with global flexibility.

  • Equity plan eligibility (stock options).

  • Up to $1,500 reimbursement for home office & professional development.

  • Up to 75% reimbursement on health insurance premiums (for you and family).

  • 21 paid leave days + 8 holidays of your choice + 2 volunteer days.

  • Wellness program (fitness + mindfulness classes).

Ready to Empower Nonprofits Through Tech?

If you’re excited about solving tech challenges while supporting causes around the world, Donorbox wants to hear from you! Grow your IT career, make a global impact, and join a mission-driven team.

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💡 CV TIPS for This IT Support Role:

✅ Highlight Remote Support Experience: Donorbox is fully remote. Show that you’ve successfully supported distributed teams and used remote tools.
✅ Detail Technical Proficiency: Mention your experience with macOS, Google Workspace, remote support tools, and any ticketing systems like Jira.
✅ Show Certifications & Learning: List relevant IT certifications or ongoing learning (e.g., CompTIA, Google IT Support).
✅ Demonstrate Problem-Solving: Add metrics or short examples of how you resolved high-impact or escalated issues.
✅ Soft Skills Matter: Communication, adaptability, and customer service are just as important – emphasize these in your summary or experience section.

🌐 Company Website: www.donorbox.org

To apply for this job please visit job-boards.greenhouse.io.