IT Support Specialist at Level-Up | Apply Now!

IT Support Specialist – Level-Up | Johannesburg

📍 Location: Level-Up, Johannesburg, Gauteng, 2000, South Africa
🕒 Job Type: Permanent | On-Site
🏢 Company: Level-Up
📂 Industry: Information Technology | Support Services
📌 Experience Level: Mid-Level (5+ Years)

Website: http://www.the-levelup.com

🚀 Join Level-Up and Power the Tech Behind the Business

Level-Up is seeking a skilled and dependable IT Support Specialist to provide top-tier technical support across our organization. From maintaining infrastructure to supporting users with day-to-day technical issues, you’ll be a vital contributor to ensuring business continuity and productivity.

If you’re service-oriented, detail-focused, and thrive in a fast-paced environment, this is your opportunity to work with cutting-edge systems and make a meaningful impact.

🧩 Key Responsibilities

• Provide first-level support for users, systems, and applications

• Manage user accounts and access controls to maintain security

• Support basic networking: LAN, WAN, Wi-Fi, and VPN troubleshooting

• Liaise with external service providers for issue resolution

• Monitor application performance and recommend improvements

• Assist in IT projects like system rollouts, upgrades, and migrations

• Collaborate with the finance team to manage digital assets

• Respond to IT service requests, support tickets, and general inquiries

• Handle administrative tasks and help manage the IT budget

🎓 Requirements

• 5+ years of proven IT support experience

• Industry certifications preferred: CompTIA, Microsoft, Cisco

• Excellent knowledge of:

  • Windows OS & Microsoft Office Suite

  • Networking fundamentals (TCP/IP, DNS, VPNs)

• Experience with service desk tools: Jira, Freshdesk, or ServiceNow

• Strong problem-solving and multitasking skills

• Customer-focused with accuracy, accountability, and efficiency

• Own reliable transport is required

📄 How to Apply

Apply directly through Manatal’s Easy Apply platform.

📝 Top CV Tips for This Role:

1. Detail Your Support Scope – Mention the number of users/devices you supported and technologies you managed.

2. Showcase Certifications – List your current and expired certifications (e.g., Microsoft 365 Certified, CompTIA A+).

3. Highlight Projects – Add examples of migrations or rollouts you assisted with or led.

4. Emphasize Soft Skills – Communication, problem-solving, and customer service should be backed by real examples.

5. Include Tools – Clearly state your experience with service desk software like Jira, Freshdesk, or ServiceNow.

🌈 Equal Opportunity Statement

Level-Up is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and support fair hiring practices. Candidates from designated groups are strongly encouraged to apply in alignment with national Employment Equity goals.

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