IT Support Technician at Pedros – Apply Now!

Pedros, one of South Africa’s fastest-growing restaurant brands, is looking for a highly skilled IT Support Technician to join our team based in Centurion. This is an excellent opportunity for a tech-savvy professional with 3–5 years of hands-on IT experience who is ready to take the next step in their career with a company that is passionate about excellence and growth.

🔧 Key Responsibilities:

As the IT Support Technician, you will play a crucial role in supporting and maintaining the company’s IT infrastructure. Your responsibilities will include:

• Technical Troubleshooting: Diagnose and resolve complex hardware, software, and networking issues efficiently.

• Infrastructure Management: Assist in maintaining and administering network devices, servers, and IT systems to ensure optimal performance.

• Project Involvement: Provide technical input and support during larger IT infrastructure and software implementation projects.

• User Support: Offer direct support to internal users, including onboarding, hardware/software setup, and permissions management.

• Training and User Enablement: Educate and train staff on system usage, software tools, and security practices.

• Documentation: Keep clear and updated records of issues, solutions, and processes to ensure accountability and knowledge sharing.

• Security Compliance: Enforce and uphold the company’s IT security standards and best practices.

• Vendor Management: Liaise with third-party IT vendors for maintenance, repairs, and software licensing as needed.

• System Monitoring: Continuously monitor IT systems for performance and uptime and proactively report anomalies.

• Emergency Response: React quickly and decisively during system outages or IT emergencies.

✅ Minimum Requirements:

• 3–5 years’ experience in an IT support or helpdesk environment.

• Strong knowledge of IT systems including Windows OS, networking (LAN/WAN), and hardware troubleshooting.

• Hands-on experience in managing servers, desktop devices, routers, switches, and backup systems.

• Excellent communication, time management, and problem-solving abilities.

• Relevant certifications such as CompTIA A+ / N+, Microsoft Certified (MCSA, Azure Fundamentals), or similar will be highly advantageous.

🌟 Why Join Pedros?

At Pedros, we believe in creating a workplace where you can thrive professionally. You’ll work in a fast-paced, supportive environment with opportunities to grow your IT career. Join a company that’s not only committed to delivering quality to its customers but also to empowering its employees with the tools and trust they need to succeed.

Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

📝 CV Tips for This IT Support Role:

1. Highlight Certifications – Be sure to list any IT certifications like CompTIA A+, N+, MCSA, or Cisco.

2. Show Real-World Problem Solving – Mention specific examples of how you resolved network or infrastructure issues.

3. Detail Your Tools – List the software, hardware, and IT systems you’ve worked with (e.g., Windows Server, Active Directory, Firewalls).

4. Tailor Your CV – Customize your resume to reflect the responsibilities listed in this role.

5. Quantify Achievements – Use numbers where possible (e.g., “Reduced ticket resolution time by 30%”).

6. Soft Skills Matter – Communication, teamwork, and the ability to train users are just as important as technical skills.

🔗 Company Website:
https://pedroschicken.co.za