IT Support Technician at Pedros – Apply Now!

IT Support Technician – Pedros – Centurion, Gauteng (Apply Now!)

Are you passionate about solving complex technical challenges and providing exceptional IT support? Pedros, a fast-growing and dynamic restaurant brand, is on the lookout for a skilled IT Support Technician to join our Head Office team based in Centurion, Gauteng. This is a permanent, full-time role where your expertise will play a crucial part in ensuring the smooth operation of our IT infrastructure across the organization.

About Pedros:
Pedros is one of South Africa’s leading flame-grilled chicken restaurants, renowned for delivering great food and memorable customer experiences. As we continue to grow our footprint, we are dedicated to maintaining robust, reliable, and secure IT systems to support our teams and customers.

Your Key Responsibilities Will Include:

• Technical Troubleshooting: Accurately diagnose and resolve complex software, hardware, and network issues to minimize downtime and enhance operational efficiency.

• Infrastructure Management: Support the maintenance, configuration, and reliable operation of servers, network devices, and other essential IT infrastructure.

• Project Support: Work closely with other IT team members on large-scale IT projects, offering technical expertise and hands-on assistance to ensure successful implementation.

• User Support: Provide outstanding support to internal users, addressing their technical concerns, setting up new accounts, and managing system access.

• Training and Guidance: Equip users with knowledge through training sessions and day-to-day guidance to help them navigate systems confidently.

• Documentation: Keep thorough and up-to-date records of technical issues, resolutions, and user requests, ensuring IT procedures and documentation are well-maintained.

• Security Compliance: Uphold IT security policies, assist in security audits, and contribute to the rollout of cybersecurity measures.

• Vendor Coordination: Coordinate with external vendors for repairs, maintenance, and upgrades of IT equipment and software, ensuring minimal disruption.

• Performance Monitoring: Regularly monitor system performance, flag potential problems, and suggest improvements to enhance efficiency.

• Emergency Response: Be the go-to expert during IT emergencies, swiftly resolving outages and minimizing business impact.

What We’re Looking For:

• 3-5 years of proven experience in IT support or a closely related field.

• Strong technical knowledge of computer systems, networks, hardware, and software.

• Excellent analytical, problem-solving, and communication skills.

• Relevant IT certifications (CompTIA, Microsoft, etc.) will be a distinct advantage.

• A proactive attitude and the ability to work both independently and as part of a collaborative team.

Why Join Pedros?

• Work in a fast-paced and supportive environment where your contributions are valued.

• Be part of a growing brand that offers opportunities for professional development.

• Enjoy a role that is varied, challenging, and rewarding.

Find similar jobs at:
https://careerjunctionza.co.za/jobs/

TIPS for Crafting a Stand-Out CV for IT Support Roles:

• Highlight Relevant Certifications: Mention your IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) clearly and prominently.

• Detail Technical Skills: Use bullet points to list specific hardware, software, and network systems you’ve worked with.

• Show Problem-Solving Achievements: Include examples of issues you’ve successfully resolved, with measurable outcomes when possible (e.g., reduced downtime by 30%).

• Document Project Involvement: Describe your contributions to IT projects, showcasing your teamwork and technical expertise.

• Soft Skills Matter: Emphasize your communication, training, and customer service skills—these are crucial in user support roles.

• Keep It Updated: Make sure your CV is up to date with your latest experience and certifications.

Visit Our Website:
https://www.pedroschicken.co.za