IT Technical Support Specialist | Apply Now!

IT Technical Support Specialist – Brights Hardware | Brackenfell

📍 Location: Brights Hardware – Stonewood Business Unit, Brackenfell, Western Cape, 7560, South Africa
🕒 Job Type: Permanent | On-Site
🏢 Division: Franchise | Business Unit: Stonewood
📂 Industry: Retail (Hardware)
📌 Experience Level: Associate (3+ Years)

Website: https://www.brights.co.za/

🧰 Empower Hardware Efficiency at Brights Hardware

Brights Hardware is looking for an experienced IT Technical Support Specialist (Hardware Focus) to join our growing team in Brackenfell. In this critical role, you’ll maintain, deploy, and manage our IT hardware infrastructure, ensuring seamless business operations across retail systems and teams.

🔧 Key Responsibilities:

• Hardware Management: Maintain and manage all IT hardware assets – desktops, servers, peripherals, and network equipment.

• Troubleshooting & Repairs: Identify and resolve hardware issues through diagnosis, maintenance, and repair procedures.

• Hardware Deployment: Configure and install new hardware and software to integrate with existing systems.

• Inventory Control: Track and document hardware inventory, location, usage, and configurations to optimize asset management.

• End-User Support: Assist employees with hardware-related issues and queries, ensuring minimal downtime and fast resolution.

• Security Compliance: Implement and monitor IT security measures to safeguard hardware from unauthorized access or breaches.

🎓 Minimum Requirements:

• Matric / Grade 12 or equivalent

• NQF-aligned IT qualification (Higher Certificate, Diploma, or Degree)

• CompTIA N+ and A+ certifications

• Minimum 3 years of experience in IT network design and management

• 3 years in the retail industry (hardware retail preferred)

• Familiarity with Kerridge ERP systems (advantageous)

• Experience with Microsoft 365

• Strong leadership, communication, and project management skills

• Ability to resolve complex IT issues and manage escalations

• Planning, organizational, and time management skills

• Accuracy, ethical work habits, and sound decision-making

• Ability to mentor, lead teams, and manage expectations

• Brights Induction (Service Excellence) advantageous

💼 What We Offer:

• A collaborative work environment

• Opportunities to lead projects and coach team members

• A dynamic retail IT ecosystem

• An opportunity to contribute to a growing national hardware brand

📄 How to Apply:

Submit your detailed CV and supporting documents via the Brights Careers Portal.
⚠️ If you are not contacted within 2 weeks of the closing date, please consider your application unsuccessful.

🌍 Employment Equity Statement

Brights Hardware is an equal opportunity employer. We are committed to reflecting the diversity of our nation and advancing employment equity in all hiring processes. Recruitment decisions are aligned with our equity targets, and we encourage applications from candidates who support this goal.

The company reserves the right to amend job specifications or close vacancies early based on operational needs.

📝 Top CV Tips for This Role:

1. Highlight Technical Certifications: Ensure your A+ and N+ certifications are listed prominently with valid dates.

2. Emphasize Retail Experience: Show your understanding of retail IT systems, especially Kerridge or POS systems.

3. List Deployment & Support Projects: Include examples of hardware rollouts or network upgrades.

4. Demonstrate Leadership: Mention any mentorship or team leadership roles in previous IT positions.

5. Include Metrics: Use figures where possible, e.g., “Reduced downtime by 30% through proactive maintenance.”

🔎 Find similar jobs at: https://careerjunctionZA.co.za/