IT Technician – Desktop & Network Support | Apply Now!

📍 Location: Johannesburg, South Africa
📄 Contract Type: Full-Time
🆔 Reference: Internal IT Support | Call Centre
🗓️ Closing Date: 08 August 2025

Website: http://www.trending-talent.com

🌟 Join a Dynamic Team Where Technology Meets Customer Impact

Are you passionate about IT support and driven by solving real-world tech problems? We’re seeking a proactive IT Technician to provide end-to-end support in a fast-paced Call Centre environment. From managing helpdesk tickets to preparing IT equipment for new hires, you will be the go-to tech expert ensuring seamless technology operations across departments.

You’ll work directly with cross-functional teams and senior IT personnel to resolve complex technical issues, support infrastructure maintenance, and improve IT workflows.

This is an exciting opportunity to join a company that values innovation, collaboration, and career growth.

🎓 Minimum Qualifications:

• 📘 Matric / Grade 12 (Essential)

• 💻 CompTIA A+, N+, and Microsoft Certification (Essential)

🧠 Experience Required:

• ✅ 1–3 years in a similar IT support role

• 🚫 Clear ITC Record (Non-Negotiable)

• 🚫 Clear Criminal Record (Non-Negotiable)

💡 Technical Skills & Knowledge:

• Strong analytical and problem-solving skills

• Expertise in hardware & software support

• Experience with Virtual Desktops, Citrix, and AWS

• Solid network troubleshooting experience

• Familiarity with ticketing systems and ITIL processes

👔 Soft Skills & Competencies:

• Attention to detail and time management

• Team collaboration and interpersonal communication

• Ability to work under pressure

• Customer-focused attitude

• Proactive, solutions-driven approach

📋 Key Responsibilities:

• Provide first-line IT support via Helpdesk

• Maintain call centre hardware and software

• Support senior IT technicians as needed

• Troubleshoot desktop and network issues

• Prepare IT equipment for new employee onboarding

• Log and resolve support tickets within SLA timelines

• Escalate complex issues and risks where necessary

• Deliver 100% service excellence to all users

🌟 Desirable Competencies:

• Following procedures and handling pressure

• Planning and organizing work

• Meeting internal customer expectations

• Quick adaptability to tech advancements

📌 Best CV Tips for IT Technicians:

✅ Showcase relevant certifications and tools used
✅ Highlight successful troubleshooting stories
✅ Emphasize teamwork and service desk experience
✅ Include metrics (e.g., average ticket resolution time)
✅ Tailor your CV for IT environments like call centres

🔎 Find similar jobs at: https://careerjunctionZA.co.za/