Jnr Receptionist at The Tsebo Solutions | Apply now!

Job Details

🏢 Company: Tsebo Facilities Solutions
📌 Job Title: Junior Receptionist
📍 Location: Johannesburg, Gauteng, South Africa
🏭 Industry: Facilities Management / Hospitality / Customer Services
📄 Employment Type: Permanent
🗂 Business Unit: Tsebo Facilities Solutions
🆔 Reference Number: TSE251010-17
📅 Closing Date: 17 January 2026

Company Overview

Tsebo Facilities Solutions is a leading African Integrated Workplace Management Solutions Provider, delivering high-quality services across catering, facilities management, cleaning and hygiene, pest control, protection, energy, procurement, engineering, and more. At the heart of Tsebo is its people—developed to understand and exceed client expectations through service excellence.

Job Overview

The Junior Receptionist will serve as the front-of-house representative for the client, ensuring exceptional workplace management and customer service standards. This role is responsible for welcoming visitors, managing reception operations, supporting facility coordination, and maintaining a professional and hospitable environment at all times.

Key Responsibilities

Customer Centricity

• Deliver the highest level of customer service to clients, visitors, and guests

• Investigate and resolve complaints promptly and escalate to the Receptionist Supervisor

• Monitor daily facility activities to ensure optimal visitor experience

• Identify opportunities to improve customer service processes

• Report daily operational issues and improvement opportunities

Operational Management

• Assist in implementing and monitoring reception best practices

• Coordinate client expectations for daily, weekly, and monthly events

• Manage meeting rooms, demo rooms, kitchens, bathrooms, stationery, and consumables

• Operate and monitor telecommunications systems and switchboard services

• Attend scheduled meetings with the Receptionist Supervisor

• Ensure smooth handovers between colleagues across buildings

• Log client requests and escalate unresolved issues through approved systems

Reporting

• Report directly to the Receptionist Supervisor

• Compile accurate daily, weekly, monthly, and ad-hoc reports

• Record complaints, compliments, client feedback, and headcounts

• Track and report on:

  • Telecommunication statistics

  • Client consumables usage and improvement opportunities

Qualifications

Education

• Grade 12 (Matric)

• Tertiary qualification in Hospitality (advantageous)

Experience

• 2–3 years’ experience in a Front-of-House, Receptionist, Concierge, or Customer Services role

• Exposure to soft services (cleaning, hygiene, indoor plants) is advantageous

Skills and Competencies

• Strong customer-centric mindset with service excellence focus

• Clear and professional verbal, written, and telephonic communication

• Excellent interpersonal and organisational skills

• Computer literacy (MS Office Suite)

• Ability to multitask and work under pressure

• High level of professionalism, presentation, and punctuality

• Assertive yet respectful approach aligned with client culture

• Trustworthy, reliable, and approachable

• Strong problem-solving ability with a proactive “can-do” attitude

• Ability to work independently and as part of a team

• Willingness to learn and adapt in a dynamic workplace

CV Tips

• Highlight front-of-house or reception experience

• Emphasise customer service, communication, and organisational skills

• Include experience with telephones, switchboards, or office systems

• Mention hospitality or facilities exposure, if applicable

• Ensure your CV reflects professionalism and attention to detail

Company Policy

Tsebo Facilities Solutions is committed to protecting personal information in line with applicable data protection laws.

The company supports Employment Equity and promotes from within wherever possible. Internal candidates may be prioritised.

⚠️ Important Notice: Tsebo does not charge any fees for job applications, registrations, or placements.