ASSA ABLOY Group
Company Overview
ASSA ABLOY Global Solutions is part of the world-renowned ASSA ABLOY Group, the global leader in access solutions. Our innovative products are used every day—from automatic doors to passport control systems. Under the ALCEA brand, we provide comprehensive security solutions to safeguard vital infrastructure for utilities, transport, and communications worldwide.
Role Overview
Reporting to the Head of Business Development for Critical Infrastructure, as a Jr. Technical Support Specialist you will:
- Support the development of technical expertise within our channel.
- Assist our clientele with product support and deployment.
- Help drive technical training and documentation for our access management platforms.
This is an excellent opportunity to launch your career within a dynamic, global organization committed to creating a safer, more open world.
Key Responsibilities
- ✔ Technical Documentation:
- Create technical specifications, user manuals, and support documents to facilitate product installation and maintenance.
- ✔ Training & Support:
- Develop training materials and conduct sessions for partners.
- Provide hands-on technical support for our CLIQ product range across Africa and the Middle East.
- ✔ Sales & Deployment Assistance:
- Accompany sales teams and partners during deployments and usage of CLIQ projects.
- ✔ System Integration:
- Support the technical deployment of access management platforms and assist with system integration activities.
- ✔ Customer Service:
- Deliver outstanding customer service and technical expertise, ensuring customer satisfaction and adherence to service standards.
Required Qualifications & Skills
- 🎓 Education:
- Essential: Grade 12
- Beneficial: Technical Engineering or Tech School degree in Electronics/Computer Equipment (PLC’s, Robotics, or similar)
- ⏳ Experience:
- Minimum 3 to 5 years within the security and access control industry
- Beneficial: 4+ years’ experience in server and network administration & automation
- 🏆 Certifications (Beneficial):
- A+, N+, Microsoft Qualification MCSE, MCITP, or equivalent
- CCTV or Access Control Certifications are a plus
- 🔧 Technical Skills:
- Proficiency in electronic circuitry, system integration, and adherence to wiring/installation standards
- Practical experience with intruder alarm wiring/installation, control panel programming, and CCTV systems
- Strong knowledge of server management, network planning, and automation tools
- Proficiency in MS Office and specialized business/sales software
- 🚗 Additional Requirements:
- Valid driver’s license
- Ability to problem solve logically on site
- Excellent communication and customer service skills
- Flexibility to travel across Africa and the Middle East, with occasional trips to other regions
What We Value
- 🤝 Diversity & Inclusion: We build diverse teams and value different perspectives.
- 🌍 Global Impact: Be part of a company that reimagines access solutions worldwide.
- 💡 Innovation: Contribute to projects that enhance safety and improve everyday experiences.
- 🚀 Growth Opportunities: We support your professional development through training and regular feedback.
How to Apply
We review applications regularly, so don’t wait. If you’re ready to help create a safer and more open world with ASSA ABLOY Global Solutions, click the link below to submit your application along with your updated CV.
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