📍 Location: Roodepoort, Gauteng
⏳ Contract: Permanent
💼 Industry: Pharmaceutical / FMCG
💰 Remuneration: Market Related
📅 Apply By: 10 December 2025
🔖 Reference: click_022864

About Clicks Direct Medicine (CDM)

Clicks Direct Medicine, part of the Clicks Group, provides pharmaceutical distribution and customer support services across South Africa. The company is committed to safe delivery of medicine, exceptional customer experience, and adherence to strict compliance and distribution standards.

This role is based at Lea Glen, Roodepoort and reports directly to the Service Centre Supervisor.

Role Overview

The Junior Call Centre Consultant ensures a smooth customer experience by handling incoming and outgoing calls, capturing orders accurately, assisting clients with pharmaceutical inquiries, and contributing to sales growth. You will help build customer relationships, support operational efficiency, and maintain compliance in line with wholesale and distribution policies.

Key Responsibilities

📞 Customer Service & Engagement

• Receive incoming customer calls and respond professionally

• Capture orders accurately and timeously onto the CDM online system

• Build strong customer relationships to maximise revenue and repeat purchases

• Make outbound calls within required time frames to meet departmental cut-off times

📈 Sales Support & Revenue Growth

• Support the achievement of individual and departmental sales targets

• Identify opportunities to increase order value and support customer retention

⚙️ Compliance & Operational Efficiency

• Adhere to Good Wholesale and Distribution Practice

• Follow CDM Standard Operating Procedures (SOPs) at all times

• Record and report all errors at the end of each cut-off period

• Assist in meeting cost-containment targets

• Ensure all daily deadlines and cut-off times are met

Minimum Requirements

🎓 Education & Experience

• Matric / NQF Level 4

• Minimum 2 years’ experience in a customer service environment

• Pharmaceutical distribution experience is advantageous

🧠 Knowledge & Skills

• Proficiency in Microsoft Word, Outlook and Excel

• Strong communication skills and excellent telephone etiquette

• Understanding of call centre procedures

💡 Competencies

• Working with People

• Presenting and Communicating Information

• Delivering Results and Meeting Customer Expectations

• Handling Pressure and Setbacks

• Adhering to Values and Principles

📄 CV Tips for This Role

• Showcase your customer service experience, especially call centre or high-volume environments

• Highlight communication skills, including typing speed and telephone manner

• Mention familiarity with Microsoft Office and any CRM or order systems

• Emphasise achievements: e.g., meeting targets, turnaround times, call handling metrics

• Include any experience related to pharmaceuticals, distribution, or compliance

Equal Opportunity Statement

Clicks Group is committed to Employment Equity. The appointment will align with the company’s EE objectives, and applications from underrepresented groups are encouraged.