junior IT Administrator

**Position:** Junior IT Administrator

**Company:** BDO South Africa

**Location:** Durban, KwaZulu-Natal, South Africa

**Posted:** 1 week ago

**Applicants:** Over 200 applicants

**Primary Purpose Of The Job**

The IT Administrator at BDO South Africa plays a critical role in delivering high-quality IT services aligned with the ICT ITIL Framework and BDO Strategy. The job involves adhering to the National ICT service strategy, best practice disciplines, governance, ethics, risk standards, policies, and compliance for the firm.

**Main Duties And Responsibilities**

– Deliver services and support according to the National ICT service catalogue.

– Resolve complex end-user-related Incidents.

– Ensure Service Delivery within SLA criteria and escalate when necessary.

– Document technical knowledge articles for reference and training purposes.

– Optimize business requests to reduce incidents and rework.

– Continuously improve processes, systems, and delivery to meet required efficiencies and agreed SLAs.

– Conduct proactive end-user machine maintenance.

– Administer incidents, requests, and problem-related requirements effectively.

– Provide service feedback to the management team and leadership, reporting repeat incidents, problem areas, and proactive trends.

**Qualifications, Recognition Of Prior Learning, Work Experience, And Knowledge**

**Qualifications/Recognition of Prior Learning:**

– A+, N+, Server+, ITIL V3

– NQF Level 6 IT related Qualification or higher

– MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server

**Work Experience:**

– Minimum 3 years in a Corporate IT team providing end-user support

**Knowledge:**

– Basic knowledge of Windows Server (2008 and 2012)

– Office 365 support

– Audio and Visual boardroom solutions support

– Support of ERP and CRM tools

– Microsoft Security Multi-factor authentication (MFA)

**Competencies: Technical & Behavioural**

**Technical Competencies:**

– Experience with System Centre Service Manager or similar IT Service Management tools.

– Ability to troubleshoot network issues including LAN Routing and Switching troubleshooting (VLANs, IP Subnetting, DHCP, DNS)

– Basic Mimecast administration

– Mitel PABX administration

– Active Directory administration

– Attention to Detail

**Behavioural Competencies:**

– Holistic and Logical Thinking

– Disciplined

– Flexible/Dependable

– Proactive Personality

– Team Player

**BDO Core Competencies:**

– Relationships and Collaboration

– Exceptional Client Service

– Business Growth

– Engaging People

– Leadership

– Quality, Risk Management, and Operational Performance