Junior Social Media Community Moderator – Apply Now!

Full-time

Hello World

🧾 Job Details

🏢 Employer: Hello Group
📍 Location: Centurion, Gauteng, South Africa
💼 Job Type: Full-Time
🏢 Workplace Type: On-site
📂 Job Category: Marketing / Digital Media
🆔 Reference Number: RAS251218-2
📅 Closing Date: 7 January 2026
🎓 Minimum Education: National Senior Certificate
🧑‍💼 Experience Level: Entry Level (1–2 years customer service experience)

🏢 About the Company

Hello Group is a leading organisation operating across the finance and telecommunications sectors, with a strong focus on delivering innovative, accessible solutions for migrant workers across Southern Africa. The company is known for its customer-centric approach, leveraging digital platforms to provide efficient services and meaningful engagement with its communities.

Working at Hello Group means joining a fast-growing, purpose-driven organisation that values innovation, teamwork, and professional development. Employees benefit from exposure to both the financial services and telecoms industries, gaining valuable experience in a dynamic and socially impactful environment.

🎯 Role Overview

The Junior Social Media Community Moderator (also referred to internally as Junior Social Media Coordinator) plays a key role in managing Hello Group’s online presence and customer engagement across social media platforms. This role is ideal for someone who is passionate about social media, digital communication, and customer service, and who is looking to grow a career in marketing or digital media.

You will be responsible for monitoring social media channels, responding to customer queries, creating and scheduling content, and supporting the marketing team with reporting and engagement strategies. Accuracy, professionalism, and responsiveness are essential, as social media is a primary customer touchpoint for the organisation.

🛠️ Key Duties and Responsibilities

📱 Social Media Management

  • Manage and monitor company social media accounts, primarily Facebook, using Meta Business Suite.

  • Create, schedule, and publish engaging posts aligned with brand guidelines and campaign objectives.

  • Use Hootsuite to plan content calendars, manage campaigns, and track performance.

  • Ensure consistent tone, messaging, and responsiveness across all social media platforms.

💬 Customer Service & Community Engagement

  • Respond promptly and professionally to customer inquiries, comments, and messages on social media.

  • Address customer concerns, escalate issues when necessary, and ensure timely resolution.

  • Work closely with the customer service team to deliver a seamless and positive customer experience.

  • Act as a brand ambassador by maintaining a respectful and helpful online presence.

📊 Content Support, Reporting & Collaboration

  • Assist with content creation and curation that supports marketing objectives and brand visibility.

  • Monitor social media metrics and prepare basic performance reports on engagement and reach.

  • Collaborate with the marketing team to improve community engagement and campaign effectiveness.

  • Identify trends, recurring customer queries, and opportunities for improved communication.

🎓 Minimum Requirements

Education

  • Non-negotiable: National Senior Certificate (Matric).

  • Preferred: Diploma in Marketing, Communications, or a related field.

Experience (Non-Negotiable)

  • 1–2 years of customer service experience.

  • Practical experience using Meta Business Suite and Microsoft Office Suite.

  • Experience using Facebook as a customer service channel is highly advantageous.

Skills and Competencies

  • Strong written and verbal English communication skills.

  • Knowledge of Hootsuite or similar social media management tools.

  • Excellent interpersonal skills and customer-focused mindset.

  • Ability to work independently as well as part of a team.

  • Strong attention to detail and a proactive, solution-oriented attitude.

⭐ Preferred Qualifications

  • Experience managing social media for companies within the finance or telecommunications industries.

  • Exposure to content creation, digital marketing, or online community management.

  • Basic understanding of social media analytics and performance reporting.

🎁 Benefits of Working at Hello Group

  • Opportunity to build a career in digital marketing and social media within a growing organisation.

  • Exposure to finance and telecommunications sectors, enhancing long-term career prospects.

  • Supportive team environment with opportunities for learning and internal growth.

  • Hands-on experience with leading social media and customer engagement tools.

  • A company culture that values employment equity, inclusion, and internal promotion.

📝 CV Application Tips

  1. Highlight Customer Service Experience: Clearly show your experience handling customer queries, complaints, or support tickets.

  2. Showcase Social Media Tools: Mention hands-on experience with Meta Business Suite, Facebook Pages, Hootsuite, or similar platforms.

  3. Demonstrate Communication Skills: Emphasize written communication, professionalism, and conflict resolution abilities.

  4. Include Metrics Where Possible: Add examples such as response time improvement, engagement growth, or customer satisfaction.

  5. Tailor Your CV to Digital Roles: Include any content creation, posting, moderation, or reporting tasks you’ve handled.

  6. Keep It Clean and Professional: Use a clear layout, short bullet points, and avoid unnecessary graphics.

⚖️ Employment Equity Policy

Hello Group is committed to Employment Equity and promotes internal development wherever possible. Internal candidates who meet the requirements

To apply for this job please visit hellogroup.erecruit.co.