Lead IT Support Specialist at Old Mutual – Apply Now!

Are you a tech-savvy professional passionate about optimizing IT operations and delivering world-class user support? Old Mutual is looking for a Lead IT Support Specialist to join our team in either Cape Town or Johannesburg, where you’ll play a key role in driving our digital transformation and ensuring smooth IT operations.

About Old Mutual

Old Mutual is a premium African financial services group that provides innovative solutions across 14 countries. Rooted in our purpose of Championing Mutually Positive Futures Every Day, we are committed to empowering our people and shaping Africa’s future through technology, customer-centricity, and inclusive growth.

Role Overview

As the Lead IT Support Specialist, you’ll be at the forefront of IT service delivery. You’ll offer expert support for production applications and infrastructure, proactively manage system health, and provide round-the-clock troubleshooting to ensure maximum productivity across the organization.

Your expertise will help bridge the gap between IT and business users, enabling faster resolutions, better system uptime, and superior user satisfaction.

Key Responsibilities

• User Application Support: Resolve incidents, troubleshoot issues, and maintain business-critical applications.

• Access & Identity Management: Manage user roles in Azure AD, enforce security protocols, and oversee Joiner/Mover/Leaver processes.

• Device & Asset Management: Ensure compliance of end-user devices, track asset lifecycle, and maintain inventory documentation.

• Service Desk Leadership: Act as the primary point of contact for first-line support, ensuring issues are escalated and resolved efficiently.

• Monitoring & Compliance: Use tools to proactively monitor systems and enforce device compliance policies.

• Technical Advisory: Provide expert advice to users, translate technical issues into understandable terms, and offer temporary fixes to meet SLAs.

• Collaboration & Communication: Facilitate alignment with internal teams (security, infrastructure, and application) and keep users informed about system status.

What We’re Looking For

• 3+ years of experience in IT support, service reporting, or production support.

• Strong understanding of business workflows and support handover processes.

• Proficient in tools like Jira Service Management, PowerBI, Tableau, and/or ServiceNow.

• Experience with Azure AD, device management, and identity access protocols.

• Effective communicator with strong problem-solving and time management skills.

• Knowledge of compliance, asset management, and IT best practices.

Tools & Skills That Will Set You Apart

• PowerBI, Tableau, Quicksights (for reporting and analysis).

• Jira Service Management or ServiceNow (for service desk operations).

• Understanding of policies and compliance management in corporate IT environments.

• Strong documentation and knowledge-sharing capabilities.

Why Join Old Mutual?

• Be part of a visionary African organization.

• Work in a collaborative environment that values innovation and excellence.

• Enjoy meaningful career growth while contributing to real digital transformation.

Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

📝 CV TIPS for Lead IT Support Specialist Applicants

1. Highlight Technical Skills: List tools like Jira, PowerBI, ServiceNow, and Azure AD that you’ve worked with. Emphasize your troubleshooting expertise.

2. Quantify Your Achievements: Mention resolved ticket volumes, reduced downtime percentages, or improved SLA compliance metrics.

3. Showcase Soft Skills: Communication and collaboration are vital in support roles—demonstrate your ability to work across departments.

4. Certifications Help: Include certifications like ITIL, Microsoft Certified: Azure Administrator, or CompTIA A+.

5. Include Relevant Experience: Highlight experience managing user provisioning, asset management, or implementing access protocols.

🌐 Company Website:
https://www.oldmutual.co.za