📍 Position Details

• Job Title: Logistics Coordinator (English & French)

• Company: Optix Africa (Pty) Ltd

• Location: Benoni, Gauteng, 1501, Address: 12 Lakeview Crescent, Benoni, Gauteng, 1501, South Africa

• Department: Logistics

• Job Type: Permanent – Full Time

• Reference: OPT251125-1

• Positions Available: 1

Job Overview

Optix Africa (Pty) Ltd is seeking a highly organized Logistics Coordinator (English & French) to support the full after-sales lifecycle of Optix hardware. Based in Benoni, Gauteng, this role ensures seamless coordination of installations, repairs, returns, and replacements while maintaining exceptional communication with clients.

You will act as a key link between customers, technicians, and internal teams—overseeing scheduling, troubleshooting, reporting, and service execution. The role requires a proactive problem-solver who thrives in a fast-paced environment and can manage multiple time-sensitive tasks at once.

🎯 Key Responsibilities

• Coordinate new installations, ad-hoc requests, de/re-installations, and hardware repairs.

• Conduct initial troubleshooting and diagnostics to resolve hardware issues before escalation.

• Ensure all service requests and logistics tasks meet internal SLAs and quality standards.

• Communicate with engineering teams, field technicians, and clients to plan and execute on-site work.

• Log and manage service requests, hardware returns, shipments, and warranty cases with accurate documentation.

• Book faulty devices with Engineering and monitor repair progress to ensure timely return.

• Manage replacement stock, including issuing devices, tracking returns, and maintaining inventory levels.

• Provide clients with consistent updates, timelines, and feedback throughout the service process.

• Handle sensitive or escalated client inquiries with professionalism and customer focus.

• Identify process improvements and assist the Customer Success Lead in optimizing the after-sales workflow.

• Support Logistics and Client Success teams with general administrative tasks.

🧠 Skills & Competencies

• Excellent verbal and written communication in English and French (mandatory).

• Strong organizational and coordination abilities.

• Proficient in MS Office and ticketing/CRM systems.

• Excellent problem-solving and issue escalation judgement.

• High attention to detail and commitment to meeting client expectations.

• Ability to multitask and work under pressure.

• Customer-focused attitude with strong stakeholder management skills.

• Disciplined work ethic with a results-driven mindset.

🎓 Minimum Education & Experience

• Grade 12 / N4 (Matric) or equivalent.

• 3–5 years’ experience in logistics, service coordination, or operations support.

• Background in after-sales service or technical support logistics (advantageous).

• Fluent in English and French — non-negotiable.

🌍 Employment Policy

Appointments will be made according to the organisation’s diversity and inclusion objectives.

🧾 Best CV Tips for This Role

To stand out as a Logistics Coordinator applicant, make sure your CV reflects:

1. Clear Evidence of Coordination Experience

Highlight experience coordinating technicians, service requests, logistics workflows, or after-sales operations.

2. Troubleshooting & Technical Support Exposure

Showcase any prior roles where you managed diagnostics, hardware issues, or customer escalations.

3. Bilingual Language Proof

Include a section for Language Proficiency showing English & French fluency. Add certificates or previous bilingual job roles.

4. Tools & Systems Used

List ticketing platforms, CRM systems, MS Office proficiency, or inventory systems you have worked with.

5. Achievements with Numbers

Use measurable impact, e.g.:

• “Reduced turnaround time by 25% through better scheduling”

• “Managed 80+ client cases simultaneously with 98% SLA compliance”

6. Customer Service Strength

Provide examples of handling customer queries, escalations, or high-pressure service environments.

7. Attention to Detail Matters

Ensure your CV layout is clean, well structured, and error-free — this role requires precision.