Dimension Data
Job Description:
🖥️ Managed Services Client Service Desk Agent | NTT DATA – Johannesburg, South Africa
NTT DATA is seeking a Managed Services Client Service Desk Agent to join our dynamic team in Johannesburg. As the first point of contact for clients and vendors, you’ll play a pivotal role in providing technical support, logging and diagnosing requests, and ensuring customer satisfaction. Join our team of innovators and make a real difference to our clients and society by delivering top-tier service.
📌 Key Responsibilities:
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Client Interaction: Receive, log, validate, and diagnose client requests related to a wide range of products and services.
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Incident Management: Provide a first-call resolution when possible and ensure timely follow-ups for unresolved tickets, maintaining an excellent client experience.
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Service Desk Tools: Utilize MS tools and knowledge to handle tickets and escalations efficiently, ensuring client expectations are met within defined service level agreements (SLAs).
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Collaborate with Teams: Work closely with resolver groups and other internal teams to provide timely updates to clients and ensure efficient resolution of issues.
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Reporting: Generate reports related to ticket breaches and aging to support continuous improvement and decision-making.
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Knowledge Building: Identify gaps in the current processes, create knowledge articles, and recommend improvements for better service delivery.
✔️ What We’re Looking For:
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Experience: Ability to work under minimal supervision; previous experience in a similar role is beneficial.
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Problem-Solving: Ability to handle complex issues and escalate them when needed.
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Communication Skills: Strong verbal and written communication skills for client interaction.
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Detail-Oriented: Excellent attention to detail and a client-focused mindset.
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Shift Flexibility: Willingness to work in a 24/7 shift structure based on a defined roster.
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Educational Requirement: A background in IT or similar fields would be advantageous.
🌍 Why Join NTT DATA?
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Global Impact: Be part of a $30+ billion global leader, supporting Fortune Global 100 clients in their technology and business transformation.
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Career Development: Enjoy endless learning opportunities with access to training, R&D resources, and mentoring from global experts.
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Inclusive Culture: NTT DATA is committed to diversity and offers an inclusive, collaborative environment where everyone belongs.
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Competitive Benefits: Work with a company that values employee well-being, offering competitive pay, benefits, and work-life balance.
🌟 About NTT DATA:
NTT DATA is a leading global IT service provider, known for innovation and technical excellence. Serving clients in over 50 countries, we focus on delivering sustainable digital transformation through advanced technology, consulting, and business solutions. With an annual investment in R&D exceeding $3.6 billion, we are committed to shaping the future of the digital world.
Apply now at…https://careers.services.global.ntt/global/en/job/R-127237/apply?utm_source=linkedin&utm_medium=phenom-feeds
🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/
💡 CV Tips for This Role:
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Highlight IT Experience: Emphasize your previous experience in IT support or service desk roles.
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Showcase Communication Skills: As this role requires direct interaction with clients, demonstrate your strong communication abilities.
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Technical Proficiency: Detail any experience with service desk tools or technical troubleshooting.
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Flexibility: Mention your ability to work in a 24/7 shift schedule if you have experience doing so.
For more career resources, visit NTT DATA Careers.
