Dimension Data
🌟 Managed Services Client Service Desk Agent | NTT DATA – Johannesburg, South Africa
Are you ready to make an impact with one of the world’s leading technology service providers? NTT DATA is looking for a Managed Services Client Service Desk Agent to join our team in Johannesburg. This exciting opportunity allows you to become the first point of contact for clients and vendors, providing outstanding service and technical support. If you thrive in a dynamic environment and want to contribute to a global leader’s success, we encourage you to apply today!
📌 Key Responsibilities:
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Client Interaction: Act as the first point of contact for clients and vendors, receiving and diagnosing service requests via calls, chats, and tickets.
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Incident & Request Management: Log, validate, and manage client requests in line with agreed service level agreements (SLAs) using standard tools and procedures.
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Resolution & Support: Offer first-call resolution where possible, and escalate issues to appropriate teams when necessary. Build knowledge articles for future reference.
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Collaboration: Work closely with internal teams and resolver groups to ensure client issues are addressed promptly and accurately.
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Reporting: Produce breach and aging reports for tickets to ensure service standards are met.
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Process Improvement: Identify areas of improvement in current procedures and recommend solutions for better service delivery.
✔️ What You’ll Bring:
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Attention to Detail: Strong focus on providing accurate and timely service.
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Problem-Solving Skills: Ability to use sound judgment when diagnosing and resolving issues.
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Excellent Communication: Strong verbal and written communication skills, essential for interacting with clients and vendors.
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Self-Starter: Ability to work independently, with minimal supervision, while remaining a part of a collaborative team.
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Shift Flexibility: Willingness to work within a 24/7 shift structure, following a defined roster.
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Technical Knowledge: Experience in IT or a service desk environment is an advantage.
🌍 Why Work at NTT DATA?
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Global Leader: NTT DATA is a $30+ billion innovator of technology services, serving 75% of the Fortune Global 100. We focus on helping businesses optimize and transform for long-term success.
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Career Growth: We invest over $3.6 billion annually in R&D, providing employees with endless opportunities to learn and grow.
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Inclusive Culture: NTT DATA embraces diversity and offers a supportive, inclusive workplace where everyone can thrive.
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Competitive Benefits: Enjoy a comprehensive benefits package that supports your well-being and work-life balance.
💼 About NTT DATA:
NTT DATA is a global technology services leader, known for providing business and technology consulting, data and AI solutions, and the development of advanced digital infrastructure. We are a trusted partner to organizations worldwide, including Fortune Global 100 companies. Headquartered in Tokyo, NTT DATA employs thousands of professionals globally, driving innovation and ensuring clients’ sustainable growth.
📍 Location:
Johannesburg, South Africa
Workplace Type: On-site
Apply now at…https://careers.services.global.ntt/global/en/job/R-127237/apply?utm_source=linkedin&utm_medium=phenom-feeds
🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/
💡 CV Tips for This Role:
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Highlight Relevant Experience: Ensure your CV showcases any previous experience in IT service desks or technical support roles.
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Demonstrate Communication Skills: This role requires strong communication, so make sure to emphasize your verbal and written communication abilities.
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Showcase Technical Proficiency: If you’ve worked with service desk management tools, be sure to include this on your CV.
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Flexibility: Mention your ability to work flexible hours or in a 24/7 shift schedule if applicable.
For more career resources, visit NTT DATA Careers.
