Medical Accounts Administrator Role | Apply now!

Job Details

📌 Position: Administrator – Medical Accounts
🏢 Company: Old Mutual
📍 Location: Pinelands, Cape Town, Western Cape, South Africa
💼 Employment Type: Permanent
🔖 Job Requisition ID: JR-76255
🏦 Industry: Financial Services / Insurance

Company Overview

Old Mutual is a leading African financial services organisation providing insurance, investment, and banking solutions across the continent. The organisation is committed to delivering operational excellence while promoting inclusive growth and diversity within the workforce.

Old Mutual operates within a highly regulated environment, maintaining strong governance, compliance, and customer-centric service standards.

Job Overview

The Administrator – Medical Accounts role provides operational and administrative support within the Medical Fees team. The incumbent will manage and resolve payment-related queries end-to-end, ensuring accuracy, SLA compliance, and improved client turnaround times.

The role requires strong case management discipline, reconciliation skills, and the ability to engage effectively with internal stakeholders, external providers, and clients.

Key Responsibilities

• Process and resolve payment-related queries within SLA

• Conduct intake, triage, investigation, reconciliation, and closure of cases

• Clear ageing cases and maintain audit-ready documentation

• Record accurate case notes and evidence trails

• Engage professionally with customers, advisors, and third-party providers

• Update and manage workflow systems (BANCS, BIZAGI, CMOS, EMS, Outlook)

• Perform quality checks on own work

• Support benefit follow-ups

• Ensure compliance with POPIA and governance standards

• Maintain disciplined task management and throughput control

Qualifications

Education

Minimum:

• Matric (NQF Level 4)

Advantageous:

• Post-matric qualification

• 1–2 years’ administrative experience within Old Mutual

• Knowledge of PF, MFC, and customer product processes

Experience

• Experience in medical accounts administration or payment processing

• Working knowledge of BANCS, BIZAGI, CMOS, and Outlook

• Experience in high-volume, SLA-driven environments

• Exposure to reconciliation and financial case management

Skills & Competencies

• Strong verbal and written communication

• Numerical accuracy and reconciliation ability

• High attention to detail

• Critical thinking and proactive problem-solving

• Stakeholder engagement capability

• Deadline-driven and results-focused

• Governance and confidentiality adherence (POPIA compliance)

• Team collaboration and accountability

• Technical proficiency in workflow systems

CV Tips

• Clearly highlight experience with BANCS, BIZAGI, or CMOS systems.

• Demonstrate SLA-driven performance and case resolution metrics.

• Include examples of reconciliation or payment allocation work.

• Emphasise POPIA compliance experience.

• Showcase ability to manage high-volume workloads.

• Structure your CV with measurable outcomes and operational impact.

Benefits of Joining the Company

• Opportunity to work within a leading African financial services group

• Exposure to regulated insurance and medical accounts environments

• Structured operational processes and governance standards

• Career growth within a large, diversified financial institution

• Inclusive and collaborative work culture

Company Policy

Old Mutual is committed to diversity, equity, and inclusion in alignment with its Employment Equity Plan. Appointments will be made from designated groups in accordance with applicable legislation and internal policy.

The organisation maintains strict governance, data protection, and confidentiality standards, including full compliance with POPIA and audit requirements.