Carda Health
About Carda Health
Carda Health is transforming the way cardiac and pulmonary rehab is delivered. We have reimagined the rehab process to ensure that patients can access life-saving therapy remotely. Only 10% of qualifying cardiac and pulmonary patients typically attend traditional rehab programs, but at Carda, we’re changing that through our virtual rehabilitation platform.
Founded by Harry and Andrew, two entrepreneurs with personal experience of heart disease in their families, we are passionate about improving access to care through technology and data. We work with some of America’s largest hospitals and innovative insurers, and we are backed by investors who have also supported companies like Livongo, Hinge, Calm, and MDLive.
Position Overview
We are looking for a Member Experience Specialist to join our growing team. This role is perfect for someone who is detail-oriented, organized, and thrives in a dynamic remote work environment. As a member of our team, you will provide essential administrative support to our clinical and member experience teams. You will ensure that patient care runs smoothly, managing communications, scheduling appointments, and maintaining accurate records.
If you are passionate about improving healthcare access and working in a startup environment, this position is for you. You will collaborate with different teams to enhance the patient experience, resolve issues, and contribute to the success of our virtual rehab program.
Key Responsibilities
🗓 Patient Coordination
- Schedule and confirm virtual appointments with patients.
- Manage patient records and ensure accurate documentation of communications and treatment plans.
- Coordinate follow-up communications with patients to ensure seamless care.
💻 Administrative Support
- Assist with daily administrative tasks such as call and email management.
- Perform data entry and maintain organized records for efficient workflow.
📞 Customer Service
- Provide exceptional customer service to patients via phone, email, and chat.
- Address patient inquiries, resolve issues, and ensure a positive experience throughout their journey.
📚 Medical Records Management
- Maintain and update patient records in compliance with HIPAA regulations.
- Ensure that all records are confidential, accurate, and up to date.
🤝 Team Collaboration
- Work closely with healthcare providers, technical support teams, and other staff to ensure smooth patient care delivery.
- Assist in troubleshooting telehealth platform issues for patients and team members.
What We Look For
🎓 Education
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree preferred.
📝 Experience
- Minimum of 2 years of administrative experience, ideally within a healthcare or clinical environment.
💻 Technical Skills
- Proficiency in Google Office Suite (Docs, Sheets, Gmail).
- Experience with telehealth platforms and Electronic Health Record (EHR) systems.
🗣 Communication
- Strong verbal and written communication skills.
- Ability to clearly explain processes to patients and staff.
📋 Organization & Multitasking
- Strong organizational skills with the ability to handle multiple tasks efficiently.
- Excellent attention to detail, ensuring accuracy in all communications and record-keeping.
❤️ Customer Service
- Demonstrated ability to provide patient-centered care and resolve issues effectively.
- Understanding of HIPAA and patient privacy regulations.
🌍 Adaptability
- Comfortable working remotely and adapting to changing priorities in a fast-paced, dynamic environment.
Why Join Carda Health?
🌟 Innovative Work Environment
- Be part of a growing, mission-driven startup that’s changing the healthcare landscape.
🚀 Career Growth
- Work in a dynamic environment with opportunities for personal and professional growth.
💻 Remote Flexibility
- Enjoy the freedom and flexibility of working from anywhere in South Africa.
💡 Impactful Work
- Contribute to a life-saving program that improves access to healthcare for cardiac and pulmonary patients.
How to Apply
If you are ready to make a difference in the healthcare space and have the skills to contribute to our dynamic team, apply now to become a Member Experience Specialist at Carda Health.
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TIPS for CV related to this post:
- Highlight your administrative experience, especially in healthcare or patient-facing roles.
- Demonstrate proficiency in using Google Office Suite and any telehealth platforms you have experience with.
- Showcase your customer service skills, particularly in healthcare or medical environments.
- Emphasize any experience with medical records management and HIPAA compliance.
- Be sure to mention your ability to work independently in a remote environment and your organizational skills.
