Night Manager At Radisson Hotel Group – Apply Now!

About the Opportunity

Are you energized by the rhythm of night operations and thrive in fast-paced environments where every detail matters? Radisson Hotel & Convention Centre, OR Tambo is seeking an experienced Night Manager to lead our guest relations during the overnight shift, ensuring a seamless guest experience and efficient hotel operations.

At Radisson Hotel Group, we live by our Yes I Can! spirit—committed to making every guest interaction memorable. If you’re passionate about hospitality and ready to be part of a global hotel brand that values teamwork, growth, and performance—this opportunity is for you!

Key Responsibilities

• Oversee the smooth running of guest relations and front office operations throughout the night.

• Act as the primary point of contact for guest inquiries, complaints, or emergencies, ensuring timely and effective resolution.

• Monitor night audit reports, room occupancy, and ensure accurate financial processing.

• Lead and motivate the night shift team, encouraging a culture of service excellence, accountability, and personal growth.

• Maintain close communication with all departments, especially Housekeeping and Security, to ensure smooth transitions and guest safety.

• Drive a consistent guest engagement program and uphold Radisson’s standards of hospitality.

• Ensure compliance with health, safety, and legal regulations, maintaining operational records and performing audits where necessary.

• Monitor departmental budgets, costs, and inventory, striving for operational efficiency and profitability.

What We’re Looking For

• Minimum of 2 years’ experience in a similar Night Manager or Guest Relations leadership role.

• Strong experience in night audit reporting, financial processes, and guest service operations.

• Proven leadership skills with a hands-on, solution-oriented mindset.

• A calm, empathetic, and professional approach to handling stressful or emergency situations.

• Excellent communication and interpersonal skills.

• A passion for exceptional guest service and commitment to hospitality excellence.

• Proficient with IT systems, hotel PMS platforms, and Microsoft Office Suite.

Why Join Radisson Hotel Group?

We are one of the world’s largest and most dynamic hotel groups, committed to making every moment matter. Our teams enjoy career development, global exposure, and the opportunity to work in world-class hotels that cater to both business and leisure travelers.

Visit our careers page to learn more about how we empower individuals to achieve their full potential:
🌐 careers.radissonhotels.com

🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/

💡 CV Tips for a Night Manager Role:

• Highlight leadership experience: Emphasize roles where you’ve managed teams, especially in night shifts or guest relations.

• Showcase guest service skills: Include real examples of how you resolved guest issues or created positive guest experiences.

• Mention software proficiency: List any property management systems (PMS), night audit tools, or reporting software you’ve used.

• Demonstrate adaptability: Night shifts require flexibility and composure—mention your ability to work under pressure and in fast-paced environments.

• Include measurable results: E.g., “Reduced guest complaint rate by 25% by streamlining night check-in processes.”

🌐 Company Website: https://www.radissonhotels.com