🏢 Company: Eduvos
📍 Location: National, South Africa
💼 Job Title: Online IT Support Technician
🕒 Job Type: Permanent
🛠️ Department: Information Technology
👥 Positions Available: 3
📅 Closing Date: 2025/12/25
🧾 Reference Number: EDU251210-6

About the Company

Eduvos is a leading private higher education institution in South Africa, offering innovative learning experiences across multiple campuses and online platforms. The institution prioritises high-quality academic support, modern digital learning environments, and efficient service delivery to both students and staff. As part of its commitment to excellence, Eduvos invests in robust IT systems and support teams to ensure a seamless educational experience across all programmes.

Role Overview

The Online IT Support Technician provides first-level technical support for Eduvos’ online and part-time academic programmes. The role requires strong troubleshooting capabilities, excellent communication skills, and a service-focused mindset to resolve IT issues efficiently.
You will manage service requests, incidents, and technical challenges using ITIL best practices through an IT Service Management (ITSM) system. This position supports both students and staff during afternoons, evenings, and Saturdays, playing a critical role in maintaining Eduvos’ digital service standards.

This role reports to the National IT Service Manager and collaborates with other IT teams to ensure a seamless support experience.

Key Responsibilities

• Serve as the first point of contact for all IT support queries related to online and part-time programmes.

• Diagnose and resolve hardware, software, Microsoft 365, myLMS, Student Portal, and connectivity issues.

• Install software, troubleshoot Wi-Fi issues, and support academic technology tools.

• Manage Active Directory tasks, including account creation, merges, group assignments, and password resets.

• Allocate and manage Microsoft 365 user licenses through Azure.

• Handle incidents and service requests according to ITIL and ITSM protocols.

• Escalate recurring or complex issues timely and appropriately.

• Provide exam and assessment support, including assistance with proctoring software.

• Maintain communication with end-users regarding ticket status and resolutions.

• Collaborate with IT colleagues to improve support workflows.

• Create documentation, update support guides, and expand the IT knowledge base.

• Ensure full resolution of every logged ticket and confirm user satisfaction.

• Identify opportunities for process optimisation and improved user experience.

• Complete administrative tasks essential to the IT support function.

Qualifications and Experience

• NQF Level 7 tertiary IT qualification (Bachelor’s Degree or Advanced Diploma).

• A+ and N+ certifications highly desirable.

• ITIL and Project Management certifications advantageous.

• 1–2 years’ experience in IT support, helpdesk, or technical service roles.

• Strong understanding of ITSM processes and ITIL practices.

• Experience with incident, request, and basic problem management.

• Ability to follow workflows and contribute to continuous improvement.

• Proficiency in troubleshooting computers, operating systems (Windows/macOS), software, and networks.

• Familiarity with Microsoft 365, antivirus tools, browsers, remote support tools, and ITSM ticketing systems.

Benefits of Working With Eduvos

• Permanent full-time employment.

• Remote working environment with structured schedule.

• Professional exposure to ITIL-based service operations.

• Opportunity to develop IT support expertise in the higher education sector.

• Collaborative and growth-focused IT culture.

Working Conditions

• Remote work: Afternoon to 21:00 (Mon–Fri) and 08:00–16:00 (Saturdays).

• Must have reliable power backup and stable internet.

• Work in a fast-paced environment with high service expectations.

• Requires strong reliability, punctuality, and professionalism.

CV Application Tips 

• Start with a clear skills summary listing your IT support tools, systems, and technical competencies.

• Highlight experience with Microsoft 365, Active Directory, and ITSM platforms prominently.

• Include examples of incidents you resolved, ticket volumes handled, and turnaround times where possible.

• Showcase certifications (A+, N+, ITIL, Azure) near the top of your CV for immediate visibility.

• Quantify your achievements, such as “resolved 95% of tickets within SLA” or “supported 500+ users”.

• Provide a link to your LinkedIn profile or portfolio of technical documentation (if applicable).

• Use a clean, structured CV layout to reflect strong organisation and attention to detail.

Employment Equity & Policy Statement

Eduvos is committed to diversity, equity, and inclusion in alignment with its values, strategy, and legislative obligations. The institution promotes equal opportunity and fair representation across all departments and encourages applications from qualified individuals regardless of race, gender, disability, or background.