JOB DETAILS

Job Title: Operations Coordinator – Team Lead (CEO Office)
Company: Nxatel
Employment Type: Full-time
Location: Menlo Park, Gauteng, South Africa, Postal Code: 0060
Salary: ZAR 22,500 per month

COMPANY OVERVIEW

Nxatel is a modern unified communication platform for small and medium businesses across Africa. Their secure cloud platform enables local numbers from 10+ African countries, cloud-based phone systems, virtual meetings, team chats, and cloud storage—all easily set up in three minutes. Nxatel is committed to innovation, operational efficiency, and providing seamless communication solutions for growing businesses.

JOB OVERVIEW

The Operations Coordinator – Team Lead supports the CEO by coordinating daily operations, ensuring accountability, and supervising key operational teams (Billing, Admin, Customer Service). The role combines executive support, operational oversight, and team leadership to ensure smooth execution, operational discipline, and high service quality.

KEY RESPONSIBILITIES

CEO Support & Accountability

Provide primary operational support to the CEO
Track follow-ups, deadlines, and commitments across teams
Prepare summaries, briefs, and updates for the CEO
Filter and escalate only critical operational issues

Operations Coordination & Oversight

Coordinate daily operations across Billing, Admin, and Customer Service
Monitor workloads, bottlenecks, and operational risks
Enforce adherence to SOPs, systems, and operational standards
Drive consistency and discipline across teams

Team Leadership & Management

Directly manage Billing Team Lead, Admin, and Customer Service staff
Conduct regular check-ins, operational reviews, and performance monitoring
Identify gaps, escalate concerns, and support training and onboarding
Maintain clear role definitions and accountability

Service Quality & Compliance

Perform service quality checks across customer-facing functions
Monitor billing accuracy, invoicing timelines, and customer queries
Ensure compliance with internal policies and procedures
Recommend process improvements for recurring service issues

Reporting & Continuous Improvement

Provide operational summaries and KPI reports to the CEO
Track service delivery, billing accuracy, and admin efficiency metrics
Identify inefficiencies and propose practical workflow solutions

QUALIFICATIONS

Education

Matric / Grade 12 (minimum)
Relevant tertiary qualification in Operations, Management, or related fields is advantageous

Experience

1–3 years in operations, service delivery, or executive support
Experience managing or coordinating teams preferred
Familiarity with Billing, Admin, or Customer Service operations

Skills

Strong organisational and coordination skills
Excellent attention to detail and accountability
Effective written and verbal communication
Ability to manage multiple priorities under pressure
Strong problem-solving skills and judgment
High emotional intelligence, professionalism, and discretion

Personal Attributes

Calm, structured, and reliable
Process-driven and organised
Proactive, resilient, and emotionally mature
Comfortable holding others accountable

CV TIPS

Highlight experience in operations coordination, executive support, or team management
Include measurable achievements such as process improvements, KPI delivery, or successful team oversight
Clearly demonstrate accountability, problem-solving, and leadership skills
Keep the CV professional, concise, and results-focused

BENEFITS

Full-time permanent position with competitive salary
UIF and Provident Fund benefits
Exposure to senior leadership and high-impact operations
Opportunity to develop executive and operational management skills
Dynamic, fast-paced work environment with growth potential

COMPANY POLICY

Nxatel is committed to equal opportunity employment and fair recruitment practices. All applicants will be assessed based on merit, skills, and experience. The company adheres to data protection laws and ensures confidentiality of all personal information submitted during the application process.

To apply for this job please visit careers.nxa.tel.