Operations Manager at Protea Hotel Knysna Quays – Apply Now!

About the Role

Protea Hotel Knysna Quays, part of the Marriott International family, is looking for an enthusiastic Operations Manager to assist the General Manager in overseeing the day-to-day Rooms Operations. This includes ensuring top-tier guest satisfaction, staff engagement, and the successful implementation of brand strategies.

This is a unique opportunity to join Africa’s leading hospitality brand, where innovation, service excellence, and vibrant culture converge. If you’re passionate about the hospitality industry and ready to make your mark at one of the most recognizable hotel brands on the continent, we want to hear from you.

Key Responsibilities

Rooms & Food and Beverage Operations

• Assist in managing Front Desk, Housekeeping, and F&B departments.

• Conduct quarterly operational audits and implement corrective actions to meet budget targets.

• Monitor guest areas to ensure cleanliness and ambiance meet expectations.

Guest Experience

• Drive a culture of excellence in service delivery.

• Host daily stand-up meetings and coach staff on guest satisfaction goals.

• Review guest feedback regularly and identify areas for improvement.

Sales & Marketing Support

• Support local marketing strategies and participate in site visits and community events.

• Collaborate with sales teams to promote hotel offerings and maintain visibility in the local market.

• Monitor competitors’ offerings and recommend improvements.

Operational Oversight

• Maintain building safety, cleanliness, and functionality.

• Ensure profit margins without compromising quality.

• Oversee emergency protocols and shift coverage scheduling.

Human Resources & Team Leadership

• Hire, develop, and lead high-performing department managers.

• Provide performance feedback, career development, and recognition.

• Foster a collaborative and motivated team environment.

Candidate Profile

Education & Experience Requirements

• Option 1: 2-year degree in Hospitality, Business Admin, or related field + 3 years of relevant experience.

• Option 2: 4-year Bachelor’s degree in the same fields + 1 year of relevant experience.

• Background in guest services, front desk, housekeeping, or hotel operations preferred.

Why Join Protea Hotels by Marriott®?

• Work for one of Africa’s most established hospitality brands.

• Thrive in a dynamic, global company committed to your growth.

• Be part of an inclusive team where your background is celebrated.

• Enjoy career advancement opportunities within Marriott’s global network.

🌍 Company Website: www.marriott.com

🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/

CV TIPS for This Role:

✅ Highlight Leadership Experience: Emphasize past roles where you led operations or managed staff in a hospitality environment. Use metrics where possible (e.g., increased guest satisfaction by 20%).

✅ Showcase Hospitality Expertise: List your experience with guest services, hotel management systems, and property audits.

✅ Tailor Your Summary: Customize your CV summary to reflect your passion for guest experience, team leadership, and operational excellence.

✅ Mention Certifications & Education: Clearly indicate your hospitality or business degrees, as well as any certifications (e.g., Hotel Management, Health & Safety, Customer Service).

✅ Use Active Language: Use verbs like coordinated, managed, implemented, improved, and led to show impact.