Operations Manager Role at The DSV – Apply now!

Full-time

DSV – Global Transport and Logistics

Job Details

📍 Location: Silverton, Pretoria, Gauteng, South Africa
🏢 Company: DSV – Global Transport and Logistics
💼 Job Title: Operations Manager – Contract Logistics
🕒 Job Type: Full Time
🏭 Industry: Logistics and Supply Chain

Company Overview

DSV is a global transport and logistics company operating in more than 90 countries. The company employs over 160,000 professionals worldwide across supply chain, logistics, and freight operations. DSV provides road, air, sea, and contract logistics services to businesses across multiple industries.

The organization focuses on innovation, digitalisation, operational excellence, and supply chain optimisation. Employees work in a high-performance environment focused on collaboration, accountability, and continuous improvement.

Job Overview

  • Manage automotive logistics operations at the Silverton site.

  • Ensure contract adherence, operational performance, and customer satisfaction.

  • Lead and supervise teams of 50–100 employees across warehouse and logistics operations.

  • Ensure operations meet DSV operational standards, safety regulations, and client service level agreements (SLAs).

  • Drive continuous improvement initiatives and operational efficiency.

Key Responsibilities

Operations Management

  • Lead all Ford Silverton automotive logistics operations.

  • Manage inbound and outbound logistics processes.

  • Oversee warehouse processes and part supply through sequencing systems.

  • Investigate and resolve inventory variances and system transaction issues.

  • Ensure operations meet all customer service level agreements (SLAs).

Compliance and Quality

  • Ensure compliance with DSV safety, quality, and operational standards.

  • Maintain Quality Management Systems across operational sites.

  • Ensure adherence to maintenance schedules, safety regulations, and operational procedures.

  • Monitor operational activities to ensure compliance with internal policies and regulatory standards.

Client Relationship Management

  • Maintain strong relationships with clients and operational stakeholders.

  • Ensure customer expectations are consistently met within agreed SLAs.

  • Address client concerns, operational issues, and service delivery challenges.

Commercial and Financial Performance

  • Investigate operational claims and incidents.

  • Analyse claim details and report findings internally.

  • Support financial performance monitoring and operational reporting.

Operational Performance and Improvement

  • Manage daily operational performance metrics and targets.

  • Drive continuous improvement initiatives using Lean methodologies.

  • Analyse delivery failures, damages, or complaints to determine root causes.

  • Implement corrective and preventative actions to improve performance.

Launch and Operational Readiness

  • Ensure operational readiness for new client programs or logistics launches.

  • Coordinate operational preparation including resources, systems, and workflow planning.

People Management

  • Manage a workforce of 50–100 operational employees.

  • Ensure team members have clear job descriptions and defined responsibilities.

  • Conduct performance management and development planning.

  • Provide coaching, mentoring, and skills development programs.

  • Ensure staff resources align with operational requirements and budget.

Stakeholder Communication

  • Coordinate internal meetings, operational reviews, and stakeholder discussions.

  • Communicate operational updates and performance reports to management and stakeholders.

Qualifications

Education

  • Matric (Grade 12).

  • Diploma or Degree in Supply Chain Management, Logistics Management, or Industrial Engineering – Advantage.

Experience

  • 2–5+ years automotive material handling or line supply experience.

  • Experience in Automotive OEM or Tier-1 manufacturing environments.

  • 3–5 years supervisory or team leadership experience in warehouse operations.

  • Experience managing inbound logistics, outbound logistics, and warehouse processes.

  • Experience managing service delivery in line with SLAs and operational KPIs.

Skills

  • Strong knowledge of Warehouse Management Systems (WMS EWM).

  • Proficiency in MS Word, Excel, PowerPoint, and Outlook.

  • Excellent leadership and people management skills.

  • Strong problem-solving and root cause analysis abilities.

  • Excellent communication and stakeholder management skills.

  • Ability to work under pressure in a fast-paced logistics environment.

  • Strong attention to detail and organisational skills.

Added Advantages

  • Knowledge of Lean, Six Sigma, or Theory of Constraints methodologies.

  • Experience with CMMS, Movis, SKS, SAP, or SMART systems.

  • Knowledge of supply streams including Sequential, Kanban, or Pick-to-Light systems.

  • Project management experience.

CV Tips

When applying for a Logistics Operations Manager role, your CV should highlight:

  • Experience managing warehouse operations or supply chain logistics teams.

  • Examples where you improved operational performance or efficiency.

  • Achievements such as:

    • Reduced operational costs

    • Improved delivery accuracy

    • Implemented Lean or continuous improvement initiatives

  • Experience using Warehouse Management Systems or logistics software.

  • Leadership experience managing large operational teams.

Focus on measurable results and operational achievements to stand out.

Benefits of Joining the Company

  • Work for a global logistics leader operating in over 90 countries.

  • Gain exposure to international supply chain operations and logistics systems.

  • Opportunity to work with advanced logistics technologies and operational strategies.

  • Access to career development and professional growth opportunities.

  • Join a collaborative and high-performance global workforce.

Company Policy

Due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not receive feedback within four weeks, please consider your application unsuccessful.

DSV follows strictly fair and non-discriminatory recruitment procedures. The company supports Employment Equity and Affirmative Action initiatives. Preference may be given to candidates from designated groups in line with the Employment Equity Act.

DSV reserves the right to withdraw or close the vacancy at any time.

To apply for this job please visit jobs.dsv.com.