Ops Manager Technical Support at BCX – Apply Now!

🌐 Join a Leader in IT Transformation – Be the Change at BCX

Are you ready to lead a high-performance team and steer digital transformation through technical support? BCX is seeking an experienced Ops Manager – Technical Support to guide IT support operations and infrastructure management for enterprise clients. If you are a passionate leader with a solid background in infrastructure technology and people development, this role offers the perfect platform to make an impact.

💼 What You’ll Be Responsible For:

✅ Lead and manage the administration and maintenance of IT environments in line with service level agreements
✅ Drive operational risk management in infrastructure services
✅ Develop and implement disaster recovery and continuity strategies
✅ Coordinate multiple technical projects ensuring delivery within scope, budget, and deadlines
✅ Promote collaboration across divisions, partners, vendors, and customers
✅ Provide enterprise-level support and resolve escalated technical issues
✅ Develop and coach teams to foster innovation, transformation, and performance excellence
✅ Monitor and report against budgets and forecasts

🛠️ Core Skills & Competencies You Need:

🔧 Infrastructure Technology & Consulting
🔧 Risk & Budget Management
🔧 Team Leadership & Coaching
🔧 Project Coordination & SLA Management
🔧 Interpersonal Communication & Conflict Resolution
🔧 IT Continuity Planning & Operational Strategy

📚 Qualifications & Experience Required:

🎓 Minimum:

• NQF Level 6: 3-year Degree or National Diploma in Business or IT
  OR

• NQF Level 4: Grade 12 + 5 years relevant technical support experience

💼 Experience:

• Minimum 3–5 years in infrastructure services or technical support within the ICT sector

📜 Certifications:

• ITIL Foundation (Required)

• Broad understanding of supported client technologies (Highly Advantageous)

💡 Why Choose BCX?

✨ Industry leader in ICT and digital transformation
✨ Inclusive, equitable workplace culture
✨ Full-time office-based role in a dynamic and collaborative environment
✨ Opportunity to lead large-scale projects and high-impact teams
✨ Emphasis on innovation, leadership, and professional development

🌐 Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

📝 CV Tips for Technical Support & IT Leadership Roles:

📌 Highlight leadership roles in infrastructure projects and team management
📌 Showcase certifications like ITIL or vendor-specific credentials
📌 Emphasize outcomes of projects: cost-saving, uptime, risk reduction
📌 Include measurable achievements – “Reduced system downtime by 35%”
📌 Structure your CV clearly – use bullet points for responsibilities and tools
📌 Mention collaboration with vendors, clients, and internal stakeholders
📌 Keep tech stack and software proficiencies up to date and relevant

🌍 Company Website:
https://www.bcx.co.za