Signify Health
About Signify Health
At Signify Health, we are committed to transforming healthcare and delivering personalized services that positively impact lives. We work to build a more connected healthcare experience through our innovative approach. As a Member Engagement Specialist, you’ll help us bring this vision to life by connecting with members of Medicare Advantage and Medicaid plans, offering them in-home or virtual healthcare evaluations. Be part of a dynamic team working toward making healthcare more accessible, affordable, and convenient!
Role Overview:
As an Outbound Call Center Representative, you will play a vital role in our Member Engagement team, reaching out to health plan members to offer, explain, and schedule healthcare evaluations. Your work will directly contribute to improving the health outcomes of individuals and will provide them with valuable healthcare services. If you are a motivated, self-starting individual with a passion for healthcare and customer service, this position is a perfect fit for you!
Key Responsibilities:
📞 Conduct Outbound Calls:
Place an average of 50 outbound calls per hour to health plan members, offering free in-home or virtual healthcare evaluations.
📝 Follow Scripts & Guidelines:
Utilize 20+ approved scripts to ensure members fully understand the evaluation process, addressing any concerns or objections with professional courtesy.
🎯 Meet Performance Goals:
Achieve daily targets such as 300-400 outbound calls and 24 appointments set per day while maintaining quality standards.
🗓️ Manage Appointments:
Schedule, adjust, reschedule, or cancel appointments as requested, ensuring smooth coordination between members and providers.
📊 Monitor Performance Metrics:
Track key performance indicators such as appointments set, calls made, and productivity through reporting systems.
⚠️ Escalate Issues:
Report member complaints and escalations to the Member Engagement Manager immediately.
🔒 Follow Privacy Guidelines:
Ensure HIPAA compliance when handling protected health information, maintaining confidentiality and security.
Required Skills & Experience:
✔️ Call Center Experience:
A minimum of 1 year in a call center environment or 2+ years of general work experience, preferably with outbound calling or high-volume, metrics-driven roles.
✔️ Communication Skills:
Strong verbal and written communication skills to engage with members and colleagues effectively.
✔️ Persuasion & Problem-Solving:
Ability to handle objections and rebuttals professionally while maintaining a customer-first approach.
✔️ Tech-Savvy:
Proficient in using multiple systems simultaneously, including dialers and CRM tools.
✔️ Attention to Detail:
Ability to follow scripts accurately and maintain detailed records of interactions.
✔️ Adaptability:
Comfortable working with a set schedule, including shift flexibility within a 7 AM – 9 PM operational window.
Benefits of Joining Signify Health:
🌟 Comprehensive Benefits:
Enjoy medical, dental, and vision plans starting from the first month after your start date.
💸 Competitive Compensation:
Starting hourly rate of $15.00, with unlimited bi-weekly commission potential.
📚 Tuition Reimbursement:
Continue your education with financial support for tuition.
🎉 Employee Discounts:
Access a variety of employee discount programs.
💼 401K & Stock Options:
Plan for your future with a 401K and employee stock purchase program.
🏠 Work From Home:
Enjoy the flexibility of working remotely, with equipment provided by the company.
Work From Home Requirements:
- Reliable Internet: A verified internet connection with at least 10MB upload/download speed is required.
- Home Office Setup: Ensure a quiet, distraction-free workspace for optimal productivity.
Why Join Us?
At Signify Health, we believe in making healthcare more personal, convenient, and affordable for everyone. Our team members are driven by the desire to make a real impact on the lives of others. We are committed to creating a culture that empowers our employees to thrive and grow. Join us, and together, we’ll transform healthcare for the better.
Apply Now!
If you are ready to take on this exciting challenge and make a real difference in the healthcare industry, apply now to become a part of the Signify Health team! This is your chance to join a mission-driven company and contribute to improving healthcare outcomes for millions of individuals.
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TIPS for CV related to this post:
- Highlight Call Center Experience: Mention any prior outbound call center or telemarketing experience, especially in a high-volume, scripted environment.
- Communication Skills: Emphasize your ability to communicate clearly and persuasively. Provide examples of how you’ve successfully navigated difficult calls or objections.
- Tech Skills: List your proficiency with CRM systems, dialer software, and any other relevant tools you’ve used in previous roles.
- Results-Oriented: Showcase your ability to meet or exceed performance targets, such as calls made or appointments set, and provide quantifiable results if possible.
- Professionalism: Show how you’ve maintained a high level of professionalism, especially in a remote environment, and how you adhered to company policies like HIPAA.
By tailoring your CV to emphasize these key points, you’ll increase your chances of standing out and landing this exciting opportunity with Signify Health.
