Platform Engineer Role at Klipboard – Apply Now!

🏛️ Company: Klipboard
📍 Location: Johannesburg, Gauteng, South Africa
🕒 Employment: Permanent, Full-Time
🔄 Work Model: Hybrid (3 days office / 2 days remote)
🗂️ Requisition ID: 2797

🏢 About Klipboard

Klipboard provides specialist software, services, and support to businesses in the distributive trade — from small traders to multinational enterprises. With deep knowledge in ERP/SaaS solutions, Klipboard helps wholesalers, distributors, merchants, and retailers manage everything from sourcing and stock to sales, logistics, and service delivery.

As part of its global footprint, Klipboard combines robust IT infrastructure with agile software development to support clients across various sectors. Joining Klipboard means contributing to a team building high-performance, integrated ERP solutions and helping customers across Africa and globally manage their business efficiently.

🔧 Role Overview

As a ServiceNow Platform Engineer at Klipboard, you will be a key driver in delivering and improving internal and external workflows, customer support processes, and enterprise platform integrations. You’ll work on customizing, configuring, and deploying ServiceNow modules (ITSM, CSM, Now Assist, generative AI add-ons, chat solutions, telephony integrations, and more).

Your work will help standardize and streamline business processes across newly integrated acquisitions, support user experience improvements, and enable efficient IT and service operations deploying ServiceNow best practices and ITIL guidelines.

🛠️ Key Responsibilities

• Design, develop, and implement ServiceNow applications and solutions with the broader team.

• Customize ServiceNow modules, roll out new applications and system upgrades.

• Gather requirements from stakeholders, transform them into technical specifications.

• Integrate ServiceNow with other systems (ERP, telephony platforms, iPASS solutions) via REST/SOAP APIs and web services.

• Perform system testing, debugging, and troubleshooting of ServiceNow applications.

• Provide technical support for end-users and maintain documentation of configurations, workflows, and processes.

• Administer workflows, implement add-ons, and ensure updates follow best practices.

• Contribute to Customer Service Management (CSM) support, ensuring knowledge management is embedded across business units.

• Assist in problem resolution, system maintenance, and workflow optimization.

• Engage with stakeholders to deliver solutions that drive operational efficiency and business transformation.

• Provide support to remote tools integrations (e.g. remote access/ support tools) when required.

• Be available for on-call or out-of-hours support when required. Local travel may be needed occasionally.

🎓 Skills, Knowledge & Experience Required

✅ Essential Requirements:

• Bachelor’s degree (or equivalent) in Computer Science, IT, or a related field.

• Proven experience as a ServiceNow Developer / Platform Engineer or similar role.

• Deep understanding of ServiceNow platform capabilities, ITSM/CSM configuration, and development best practices.

• Experience with ServiceNow scripting (Business Rules, Client Scripts), Flow Designer, Workflow Editor.

• Proficient in JavaScript, HTML, CSS, and web technologies.

• Familiar with REST & SOAP APIs for system integrations.

• Strong SQL and database administration knowledge.

• Excellent problem-solving, attention to detail, and analytical skills.

• Strong communication and stakeholder-management skills.

• Able to collaborate across teams and work effectively in a hybrid environment.

⭐ Preferred / Desirable:

• Certifications in ServiceNow (ITSM, CSM, or administration)

• Understanding of ITIL framework (preferably ITIL v3 foundation)

• Experience with remote support tools or remote administration services (e.g. LogMeIn Rescue)

• Knowledge of enterprise software support or service transformation environments

• Project management or workflow-implementation experience

⚠️ Other Conditions:

• The role may require some travel.

• Participation in an on-call/out-of-hours rota when needed.

• Flexibility and willingness to support a globally diverse team environment.

💡 Benefits

• Hybrid working policy blending in-office collaboration with remote flexibility (3 days in office / 2 remote).

• Exposure to global ERP/SaaS systems in a rapidly growing software company.

• Opportunity to lead ServiceNow implementation and transformation projects across multiple business units.

• A diverse, inclusive, and global-minded work environment that values innovation and teamwork.

• Professional development opportunities in both technical and process-driven domains.

📘 CV & Application Tips for Applicants

To maximize your chances of being shortlisted:

• ✅ Highlight relevant ServiceNow experience — list modules (ITSM, CSM, Now Assist), scripting (Business Rules, Flow Designer), and integrations undertaken.

• ✅ Showcase technical skills — JavaScript, SQL, API integrations, web technologies, or other platform dev work.

• ✅ Mention certifications — ServiceNow admin or developer, or ITIL foundation if you have them.

• ✅ Include examples of projects — system rollouts, configuration, workflow changes, integrations, or support case work.

• ✅ Demonstrate soft skills — communication, stakeholder engagement, troubleshooting under pressure, teamwork, remote working adaptability.

• ✅ Use clear, structured formatting — separate sections for Skills, Experience, Projects, Education.