Unitrans
Join Unitrans – Empowering Transport Excellence
Unitrans is looking for a Point Controller to ensure the smooth and efficient operation of the bus network. This critical role involves overseeing the management of bus routes, schedules, and locations, ensuring buses adhere to their timetables, minimizing delays, and prioritizing passenger safety. If you are passionate about transport and enjoy working in a fast-paced environment, this could be your next opportunity!
Key Responsibilities:
🚌 Route Management:
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Monitor and manage bus schedules, ensuring buses follow correct routes and adhere to timetables.
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Ensure optimal bus allocation to prevent delays and maintain timely services.
📞 Real-Time Communication:
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Serve as the point of contact for bus drivers, relaying information about route changes, delays, and traffic updates.
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Provide drivers with real-time assistance to ensure smooth operations.
⚙️ Problem Resolution:
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Act quickly to resolve any disruptions, including delays, vehicle breakdowns, or diversions.
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Collaborate with the operations team to implement contingency measures and minimize service disruptions.
📊 Coordination and Reporting:
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Work closely with the operations team to manage resources, especially during peak travel times.
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Maintain accurate records of bus operations, including incidents, delays, and schedule deviations.
✅ Safety and Compliance:
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Ensure all buses and drivers comply with relevant safety standards and regulatory requirements.
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Enforce operational guidelines to guarantee a safe and secure transport environment.
💬 Customer Service:
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Respond to customer inquiries regarding bus schedules, routes, and service disruptions.
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Maintain professionalism while handling passenger concerns and inquiries.
Minimum Requirements:
🎓 Education:
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Grade 12 (Matric) or equivalent (NQF Level 4).
💼 Experience:
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At least 3 years of experience in a similar role, ideally within the transport or logistics industry.
Skills & Competencies:
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Strong Communication: Ability to relay important information clearly and quickly to drivers, operations staff, and passengers.
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Problem-Solving: Respond effectively to issues as they arise to maintain bus schedule integrity.
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Organizational Skills: Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
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Customer-Oriented: Committed to delivering high-quality customer service and addressing passenger needs.
Why Unitrans?
🌟 Join a company that values its people and empowers its employees to succeed.
🌍 Be part of a reputable company that leads in the logistics and transportation industry.
🚀 Enjoy career growth and advancement opportunities within Unitrans.
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