Pre-Auth Consultant at Discovery – Apply Now!

Are you a qualified clinical professional with a passion for delivering outstanding service? Discovery Health is seeking skilled and compassionate individuals to join our Pre-Authorisation Service Consultant Talent Pool within the Vitality Health Servicing division.

This role offers you the opportunity to be pre-qualified for future job openings. While you are not applying for a position that is immediately open, successful applicants will be fast-tracked when new roles become available.

Discovery is a globally recognized leader in healthcare innovation. If you align with our purpose of making people healthier and want to contribute to a culture of excellence, your next big opportunity starts here!

What You’ll Do: Key Responsibilities

• Deliver exceptional service to Discovery Health members, providers, hospitals, brokers, and employer groups.

• Support in-hospital admissions and pre-authorisation through clinical assessments aligned with scheme benefits.

• Communicate effectively across various platforms, especially telephonic servicing.

• Stay up to date with product and process developments to ensure accurate responses.

• Utilize digital tools to optimize customer service experiences.

• Manage multiple queries and ensure first-time resolution.

• Collaborate with cross-functional teams to resolve complex customer needs.

What You Bring: Qualifications & Skills

Minimum Requirements:

• Matric (Grade 12)

• South African accredited Clinical Qualification (e.g., Nursing, Paramedical, or related fields)

• At least 6 months’ experience in a customer service or clinical environment

Essential Knowledge & Skills:

• Clinical knowledge in Anatomy and Physiology

• Strong verbal and written communication skills

• Excellent time management and multitasking ability

• Comfort working under pressure and across international time zones (UK business hours)

Competencies:

• Customer-focused and solutions-driven

• Excellent listening and analytical skills

• Collaborative team player

• Able to follow procedures and meet deadlines

• Adaptable to digital and process changes

Why Join Discovery?

Discovery is more than just a workplace – it’s a place where innovation meets compassion. As a global thought leader in healthcare, we invest in people who are dedicated to meaningful change. By joining the Talent Pool, you’re one step closer to a role that supports personal growth, career advancement, and the opportunity to positively impact lives.

Important: By applying to this Talent Pool, you will be considered for future roles based on business needs. You will be contacted for assessments and interviews when a matching position opens.

Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

💡 CV Tips for Pre-Auth Service Consultant Roles

• Highlight Clinical Expertise: Make sure your CV details your accredited clinical qualifications and healthcare-related experience. Include specifics such as hospital departments, case types, or health schemes you’ve worked with.

• Customer Service Experience: Emphasize roles that required direct communication with patients or customers, particularly over the phone or via email.

• Quantify Achievements: Include measurable outcomes such as reduction in call handling times or improvements in patient satisfaction.

• Digital Savviness: Mention familiarity with CRM tools, digital servicing platforms, or call center software.

• Soft Skills Matter: Use strong action verbs to reflect your decision-making, teamwork, and empathy skills.

• Tailor Your Objective: Customize your CV summary to show how your values align with Discovery’s mission of making people healthier.

🔗 Visit the Company Website:
https://www.discovery.co.za/