Product Support Analyst Graduate at CSG | Apply Now!

📍 Location: Centurion, South Africa
📅 Duration: 12-month graduate program
🕒 Working Hours: 3 PM – 11 PM SAST (US Central Daylight Time)
💼 Company: CSG
📌 Reference ID: 30086

Website: https://www.csgi.com

🏢 About CSG

CSG is a global leader in customer engagement, billing, and data-driven insights. With a focus on extraordinary experiences, CSG empowers the biggest brands in telecom, media, and tech. Their inclusive, innovative culture welcomes diverse voices, making it a space where creativity and curiosity are rewarded.

🚀 Graduate Program Overview

As a Product Support Analyst Graduate, you’ll become a key member of the Service Desk Team, assisting clients directly and acting as the front line for technical and service-related support queries. This is an exciting opportunity to grow your IT and service skills in a fast-paced, client-facing environment.

🧑‍💻 Key Responsibilities

• Collaborate with the Service Desk Team to assist customers and resolve support tickets

• Accurately document incidents, including customer info, issue details, business impact, and severity

• Escalate unresolved incidents to the appropriate teams

• Manage communication effectively and professionally

• Work in the US time zone (3 PM to 11 PM SAST)

🎯 Minimum Requirements

• South African citizen with valid ID

• Completed undergraduate qualification in IT Helpdesk or a Business-related field

• Basic knowledge of finance/accounting

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Exposure to customer service environments

• Strong analytical mindset

🌟 Ideal Candidate Traits

• 🤝 Trusted team player with strong communication

• 📈 Growth-focused and adaptive to change

• 🧠 Strategic thinker with an innovative mindset

• 🧑‍🏫 Willing to lead and mentor when required

• 💡 Curious and solutions-oriented

📝 CV Tips for Success

• Highlight your degree and any relevant IT or customer service experience

• Mention your availability to work US hours and your analytical strengths

• Showcase exposure to finance/accounting even if basic

• Use action words like “resolved,” “supported,” or “escalated” in past experience descriptions

🌐 Equal Opportunity Statement

CSG is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, gender, religion, disability, or background.

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